Patient Services Coordinator

Pnsoc; Irvine, Northern (CA, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

Pacific Neuropsychiatric Specialists (PNS) is seeking a Patient Service Representative to join a collaborative care team in California. You will manage scheduling, patient data entry, and insurance coordination while delivering top-tier customer service.

The role emphasizes accurate records, professional communication, and smooth operation of EMR systems to support clinicians and patients in a busy mental health setting.

Qualifications

• High School Diploma required; college education preferred.
• Experience with scheduling, phone operations, and working in a medical facility.
• Friendly, outgoing, “people-oriented”.
• Excellent communication skills, both written and oral.
• Telephone and computer skills are a must.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Intermediate math and computer skills.
• Must be able to interact with all levels of staffing in a professional manner.
• Strong customer skills required.

Responsibilities

• Schedules appointments with the appropriate provider and time/location slot, utilizing appropriate scheduling protocol.
• Routes calls to the appropriate extension, ability to take messages and enter as a task.
• Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately.
• Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.
• Demonstrates ability to maintain accurate, legally sound, and complete records.
• Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Completes accurate documentation of informed consent with patients for visits as needed.
• Confirms the patient’s insurance provider and either obtain prior authorization or communicates the need for prior authorization to appropriate parties as needed.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.

Skills

Scheduling

Phone operator

Medical facility experience

People-oriented

Communication skills

Telephone skills

Computer skills

Multitasking

Interpersonal skills

Customer service

Education

High School Diploma

Job description

Pacific Neuropsychiatric Specialists (PNS) is seeking a Patient Service Representative to join a collaborative care team in California. You will manage scheduling, patient data entry, and insurance coordination while delivering top-tier customer service.

The role emphasizes accurate records, professional communication, and smooth operation of EMR systems to support clinicians and patients in a busy mental health setting.