Patient Service Representative

Pnsoc; Irvine, Northern (CA, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

Pacific Neuropsychiatric Specialists (PNS) is seeking a Patient Service Representative to join a collaborative care team in California. You will manage scheduling, patient data entry, and insurance coordination while delivering top-tier customer service.

The role emphasizes accurate records, professional communication, and smooth operation of EMR systems to support clinicians and patients in a busy mental health setting.

Qualifications

• High School Diploma required; college education preferred.
• Experience with scheduling, phone operations, and working in a medical facility.
• Friendly, outgoing, “people-oriented”.
• Excellent communication skills, both written and oral.
• Telephone and computer skills are a must.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Intermediate math and computer skills.
• Must be able to interact with all levels of staffing in a professional manner.
• Strong customer skills required.

Responsibilities

• Schedules appointments with the appropriate provider and time/location slot, utilizing appropriate scheduling protocol.
• Routes calls to the appropriate extension, ability to take messages and enter as a task.
• Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately.
• Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.
• Demonstrates ability to maintain accurate, legally sound, and complete records.
• Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Completes accurate documentation of informed consent with patients for visits as needed.
• Confirms the patient’s insurance provider and either obtain prior authorization or communicates the need for prior authorization to appropriate parties as needed.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.

Skills

Scheduling

Phone operator

Medical facility experience

People-oriented

Communication skills

Telephone skills

Computer skills

Multitasking

Interpersonal skills

Customer service

Education

High School Diploma

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• 401(k) matching

Are you doing what you love? We are!

Employees of Pacific Neuropsychiatric Specialists (“PNS”), are important members of a team effort. We hope that employees will find their position with PNS rewarding, challenging, and productive. Our employees have been the fuel of our successful growth and are the foundation of our future. We support a healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth. We are seeking a motivated and like-minded Patient Service Representative that has a passion for providing top of the line customer service. The ideal candidate will possess clear goals of working as a full treatment team member with other medical professionals and advancing within our culture in the fast‑paced and exciting field of mental health!

Key Responsibilities:

• Schedules appointments with the appropriate provider and time/location slot, utilizing appropriate scheduling protocol.
• Routes calls to the appropriate extension, ability to take messages and enter as a task.
• Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately.
• Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.
• Demonstrates ability to maintain accurate, legally sound, and complete records.
• Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Completes accurate documentation of informed consent with patients for visits as needed.
• Confirms the patient’s insurance provider and either obtain prior authorization or communicates the need for prior authorization to appropriate parties as needed.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.

Required Skills and Qualifications:

• High School Diploma required. College or college-equivalent education is preferred.
• Previous experience with scheduling, phone operator, and working in a medical facility.
• Must be friendly, outgoing, “people-oriented”.
• Excellent communication skills, both written and oral.
• Telephone and computer skills are a must.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Intermediate math and computer skills.
• Must be able to interact with all levels of staffing in a professional manner.
• Strong customer skills required.

Compensation and Benefits:

• PNS offers a competitive compensation package including; Medical, dental, and paid time off.