Patient Services Coordinator

Orthotics & Prosthetics Co; False Pass (AK); On-site; USD 40,000 - 55,000; Full time

Job summary

6AM City, LLC is seeking a Patient Services Coordinator to prepare and process work orders accurately and timely, coordinating with physicians and clinics to move orders forward.

You will verify insurance benefits, obtain prior authorizations, and maintain accurate patient accounts, including coding data, while delivering exceptional service to patients and referral sources.

Excellent organizational skills and the ability to work independently in a fast-paced healthcare environment are essential.

Qualifications

• High school graduate with attention to detail.
• Ability to meet deadlines and manage multiple accounts.
• Excellent written and verbal communication with patients and providers.
• Proficient in Microsoft Outlook, Word, and Excel.

Responsibilities

• Prepare and process work orders accurately and timely.
• Obtain, review, and coordinate required documentation, including prescriptions, physician notes, and other supporting records needed to move orders forward.
• Verify patient insurance benefits, confirm coverage criteria, and secure prior authorizations or pre-certifications as required.
• Ensure data integrity and accuracy of patient account information, including HCPCS and ICD-10 coding, to support proper processing and reimbursement.
• Communicate with patients regarding insurance coverage, financial responsibility, and next steps in the process.
• Coordinate with physician offices, practitioners, and internal staff to obtain missing information and ensure orders are ready for delivery.
• Maintain knowledge of payer-specific rules, documentation requirements, and authorization procedures.
• Ensure orders are properly documented and meet company and insurance requirements prior to delivery.
• Provide excellent customer service to patients, referral sources, and coworkers.
• Document account activity clearly, accurately, and professionally.
• Help maintain an efficient flow of service from order intake through readiness for delivery.
• Complete other duties as assigned.

Skills

Independent worker

Good judgment

Professional communication

Fast-paced environment

Detail oriented

Organized

Meets deadlines

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Description

Job Description

Patient Services Coordinat

Essential Functions:

• Prepare and process work orders accurately and timely
• Obtain, review, and coordinate required documentation, including prescriptions, physician notes, and other supporting records needed to move orders forward
• Verify patient insurance benefits, confirm coverage criteria, and secure prior authorizations or pre-certifications as required
• Ensure data integrity and accuracy of patient account information, including HCPCS and ICD-10 coding, to support proper processing and reimbursement
• Communicate with patients regarding insurance coverage, financial responsibility, and next steps in the process
• Coordinate with physician offices, practitioners, and internal staff to obtain missing information and ensure orders are ready for delivery
• Maintain knowledge of payer-specific rules, documentation requirements, and authorization procedures
• Ensure orders are properly documented and meet company and insurance requirements prior to delivery
• Provide excellent customer service to patients, referral sources, and coworkers
• Document account activity clearly, accurately, and professionally
• Help maintain an efficient flow of service from order intake through readiness for delivery
• Complete other duties as assigned

Skills & Requirements:

• Works independently
• Uses good judgment
• Makes sound decisions
• Communicates professionally with patients, physician offices, insurance representatives, and coworkers
• Works effectively in a fast-paced environment
• Records information clearly, accurately, and concisely
• Handles sensitive and confidential information appropriately
• Meets deadlines, prioritizes tasks, and manages multiple accounts at once
• Proficient in Microsoft Outlook, Word, and Excel
• Organized and detail-oriented
• High school graduate
• Prior experience with insurance verification, prior authorizations, medical documentation, or patient service in a healthcare setting preferred
• Knowledge of anatomy and medical coding is a plus