Patient Services Coordinator

KidsCare Home Health; Dallas (TX); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

KidsCare Home Health is seeking a Physician Liaison to build and maintain relationships with referral sources and the Community Relations team. The role involves handling paperwork requiring physician signatures and ensuring timely follow-up on outstanding requests.

Key tasks include KPI monitoring, contacting doctor offices for status updates, maintaining KanTime data, and coordinating with therapists and other departments to support client care. A hybrid work arrangement is offered.

Qualifications

• Must have strong public speaking in small groups or one-on-one settings.
• Ability to read and write simple correspondence; good communication skills.
• Strong multitasking and organizational abilities; detail oriented.

Responsibilities

• Maintain monthly and quarterly KPIs and report findings.
• Contact doctor offices to verify receipt of paperwork and status updates.
• Update physician information in KanTime; process paperwork daily.
• Coordinate with therapists, caregivers and other departments about client status.
• Attend team meetings and gather outstanding paperwork for signatures.
• Ensure compliance with safety policies and participate in team goals.

Skills

Public speaking

Multitasking

Customer service

Education

High school diploma or GED

1 year of experience

Tools

Microsoft Office

KanTime

Job description

Overview

Pursue your passion and fulfill your purpose at KidsCare!KidsCare Home Healthis a multi-award-winning organization who was most recently recognized as a2023 U.S. Top Workplace. As an award-winning organization, we are looking for dedicated professionals who will embrace the KidsCare core values. At KidsCare we desire to work with individuals who embody the values of the organization which together create ourC.A.R.E. culture.In return we offer afull benefits packageto include health, dental, and vision insurance, paid time off, 401K, tuition reimbursement, anda hybrid or blended work arrangement(providing balance between in office and work from home).

Responsibilities

We are currently looking for a Physician Liaison to add to our Team! This position creates and maintains a working relationship with current referral sources & Community Relations team in requesting various documents that may require physician signatures & maintaining communication to follow up on all outstanding requests.

Essential Duties & Responsibilities

• Monitor and maintain monthly & quarterly Key Performance Indicators (KPI’s)
• Contact doctor offices to verify and confirm receipt of paperwork
• Contact doctor offices for status update of outstanding orders
• Verify client primary care physician and well check information as needed
• Update and maintain physician’s current and accurate information in KanTime system on an ongoing basis
• Process all paperwork received on a daily basis in KanTime
• Maintain open communication with therapist & caregiver and other departments of client status and any delays
• Attend team routine meetings as needed.
• Gather all outstanding paperwork for Community Relations team (CR) to deliver and retrieve signatures on orders.
• Comply with all safety policies, practices & procedures & report unsafe activity to your supervisor
• Participate in proactive team efforts to achieve departmental & company goals
• Perform other duties as assigned
• Provide leadership to others through example and sharing of knowledge/skills

Qualifications

Education and Work Experience Requirements

• Microsoft Office
• Customer Service 1 – 2 years
• Administrative Experience 1-2 years
• High school diploma or general education degree (GED); combination of education and 1 year of experience

Other Qualifications and Skills

• Ability to read & write in simple correspondence with effective public speaking in small groups – may be required in more than one language
• Ability to add, subtract, multiply & divide with simple two-digit numbers
• Ability to carry out detailed but involved written instructions, able to problem solve with a few variables
• Intermediate computer skills to include Microsoft Office Suite & database activity
• Handle multiple tasks simultaneously

Physical Demands/Working Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employeeis regularly requiredtostand, sit; talk, hear, and use hands and fingers tooperatea computer and telephone keyboard.
• Ability to sit at a computer for an extended period.
• Light physical activity performing non-strenuous activities of an administrative nature.
• Specific vision abilities required by this job include close vision requirements.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).