Director - Pediatric Homecare - Relocation Support

Care Options for Kids; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Bonus opportunities

Job summary

Care Options for Kids in Chicago is seeking a Director of Business Operations to lead staff, drive exceptional customer service, and strengthen client and caregiver relationships across the region. Reports To: Business Operations Area Director; Salary plus commission; on-site in Chicago.

You will plan and execute marketing strategies, monitor referrals and ROI, cultivate payer relationships, recruit caregivers, ensure compliance with laws, and collaborate with hospitals to grow service lines and

Qualifications

• Bachelor’s degree in business, health care administration, or related field, or minimum five years of relevant experience.
• Intermediate competency with Microsoft Word, Outlook and Excel.
• Ability to think independently with outcome.

Responsibilities

• Create and implement marketing plan and strategy with clear goals.
• Monitor and evaluate effectiveness of marketing efforts through analysis of activity and referrals.
• Adjust plan to maximize ROI of marketing resources.
• Conduct market research including competitive and demographic analyses.
• Identify new and existing top accounts and forge strong business relationships.
• Maintain communication with office staff to stay aware of new referral sources.
• Present multiple service lines to accounts as appropriate.
• Grow payer relationships in your market by cultivating relationships with health plan Case Managers.
• Participate in networking and community events to gain exposure.
• Grow the assigned area in client census, service hours, revenue and territory.
• Establish relationships with local children’s hospitals to become a referral partner.

Skills

Independent work capability

Organizational skills

Interpersonal skills

English communication

Education

Bachelor’s degree in business or healthcare administration

Tools

Microsoft Word

Outlook

Excel

Job description

Overview

Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play. Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.

Position Summary

The Director of Business Operations focuses on establishing Care Options For Kids as the provider of choice for clients, caregivers, and referral sources in your region by managing staff to provide excellent customer service, coordinating client services, and forging strong client and caregiver relationships.

Reports To: Business Operations Area Director

Duties and Responsibilities

• Create and implement marketing plan and strategy with clear goals.
• Monitor and evaluate effectiveness of marketing efforts through analysis of activity and referrals.
• Adjust plan, as needed, to maximize ROI of marketing resources.
• Conduct market research including competitive and demographic analyses.
• Identify new and existing top accounts and forge strong business relationships.
• Maintain high level of communication with office staff to stay aware of new and potential referral sources.
• Present multiple service lines to accounts as appropriate.
• Maximize payer relationships in your market by cultivating relationships with health plan Case Managers for existing clients and new referrals through thorough communication, follow up, and customer service.
• Participate in and/or plan networking and/or community events to gain exposure in community.
• Grow the assigned area in client census, service hours, revenue and geographical territory.
• Establish relationships with local children’s hospitals and their case management/ discharge planning departments to become a referral partner for children being discharged that are in need of home health services.
• Meet with potential clients and sell the benefits of our services, our core values and how Care Options for Kids is different in the care we provide.
• Create and implement a recruiting plan for caregivers in conjunction with assigned Recruiter including leveraging local nursing schools/programs.
• Ensure any authorizations for service are current and adhered to.
• Monitor accounts receivable in conjunction with corporate billing department to minimize write-offs.
• Maintain a high level of client satisfaction by making goodwill calls, routine in-person home visits, ensuring adequate number of caregivers, etc.
• Maintain a high level of caregiver satisfaction by making goodwill calls, routine in person visits, appropriately matching caregivers within their preferences, etc.
• Manage office to budgeted performance expectations.
• Participate in budgeting or annual planning activities as requested.
• Be available during office hours for survey and after hours for issues that arise.
• Submit all requested reports, action plans, etc. timely to management as requested.
• Assist with administrative duties such as answering phones, ordering supplies, etc. as needed.
• Ensure adherence to and compliance with all applicable laws, regulations, accreditation standards and policies and procedures of the organization.
• Investigate and resolve all client and caregiver complaints timely.
• Oversee Plans of Action, Plans of Correction or Quality Improvement activities as needed.
• Orient new hires to EMR system and review employee handbook to outline expectations.
• Ensure the new hire is successfully placed with a client, and followed up with to confirm the match is well suited for both the client and nurse.

Other Qualifications

• Proven ability to work independently.
• Ability to organize and facilitate collaboration with internal and external stakeholders.
• Must be able to solve complex problems and work effectively under time pressure and/or deadlines.
• Must possess strong organizational and interpersonal skills.
• Ability to read, write, and communicate in English.
• Ability for light to moderate physical exertion regularly, such as lifting, bending, pushing, pulling, stopping, kneeling, and reaching.
• Ability to lift and carry up to 30 pounds.
• Ability to sit or stand for long periods of time in the work area.
• Ability to look at, and work on, a computer for long periods of time.
• Ability to work on site, in a designated office, during business hours from 8:00am-4:30pm with one unpaid 30-minute break.
• Ability to transport oneself to and from multiple work sites several times a week.
• Ability to make and answer phone calls for long periods of time.

Education and Experience

• Preferred Bachelor’s degree in business, health care administration, or related field, or a minimum five years of relevant professional experience.
• Intermediate competency with computers and other technology that are utilized to conduct job functions including Microsoft Word, Outlook and Excel.
• Ability to think independently with outcome.

Other Responsibilities for All Staff

• Embody the Care Options For Kids promise of providing high quality pediatric care to help children and families live their best lives.
• Treat and communicate with clients, families, co-workers, referral sources and caregivers with courtesy, respect, and consideration.
• Maintain confidentiality of all clients, caregivers, and business information.
• Comply with all applicable laws, regulations, policies, procedures, and guidelines.
• Conserve resources by using equipment and supplies as necessary to perform job duties.
• Report to work as assigned or scheduled timely. Follow procedures for notification of absence or time-off requests.
• Maintain professional/technical competency and proficiency of job responsibilities by attending and participating in meetings, conferences and education programs as requested.
• Perform all job responsibilities with a friendly, positive, and team-oriented attitude.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay types

• Bonus opportunities

Work Location: In person, Chicago, IL

Medical Specialty:

• Pediatrics

Education:

• Bachelor's (Preferred)

Experience:

• Relevant professional: 5 years (Required)
• Microsoft Word, Outlook and Excel: 3 years (Preferred)
• Home Health: 3 years (Preferred)

Job Type: Full-time

Pay: Salary plus commission

Schedule:

• Monday to Friday