Patient Services Coordinator

Midwest Orthopaedics at Rush; Chicago (IL); On-site; USD 48,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Coordinator to enhance patient care and ensure seamless transitions in healthcare services. In this vital role, you will work closely with physicians and the healthcare team to assess patients' needs, coordinate care, and promote customer satisfaction. Your expertise will help in evaluating post-acute needs, managing care transitions, and ensuring compliance with regulations. Join a collaborative environment where your contributions directly impact patient outcomes and embody the values of quality care and teamwork.

Qualifications

• Bachelor's degree from an accredited university required.
• Ability to perform tasks independently and prioritize workload.

Responsibilities

• Assess patients' post-acute healthcare needs and monitor their progress.
• Collaborate with the healthcare team for effective care coordination.

Skills

Problem-solving

Teamwork

Customer service

Information systems proficiency

Time management

Education

Bachelor's degree

Tools

CM Information System

Windows technology

Job description

Midwest Orthopaedics at Rush provided pay range

This range is provided by Midwest Orthopaedics at Rush. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,000.00/yr - $65,000.00/yr

General Summary:

The Patient Services Coordinator works with a specified physician practice (Dr. Richard A. Berger) to promote the effective utilization of services and coordination of post-acute care for patients. The Coordinator contributes to the practice's effectiveness by evaluating patients for post-acute needs along the continuum. The Coordinator functions as a liaison between patients, physician practices, clinics, the hospital, and the community, ensuring that patients' continuity of care needs are met. They exemplify the Rush/M.O.R mission, vision, and values and act in accordance with Rush/M.O.R policies and procedures.

Principal Duties and Responsibilities:

1. Works with physician practice to assess patients' post-acute healthcare needs, monitors patients' progress, and confers with the healthcare team regarding care coordination.
2. Provides basic assessment of patient's financial and functional support, and creates a plan with the healthcare team to meet the needs of the patient.
3. Collaborates with the healthcare team and provider to determine the length of stay of the patient and discharge management activities. Promotes cost-effective, quality care services for patients post-acute.
4. Works with the team to monitor and report potential quality issues.
5. Utilizes the Case Management information system and appropriate technologies.
6. Provides services including patient-centered interviews, transition in care screenings, identification of potential post-discharge needs, presentation of patient resource folders, and comprehensive documentation of findings.
7. Handles all processes related to care transitions, including referrals to external agencies and ongoing communication with external agencies as necessary for patient care.
8. Ensures compliance with HIPAA and ROI regulations and protocols.
9. Identifies issues, resolves when able, triages to the appropriate level, and collaborates with the rest of the healthcare team.
10. Promotes customer satisfaction among patients, families, physicians, external care managers, payers, vendors, and inpatient staff. Actively promotes ICARE principles.

Knowledge, Skills, and Abilities:

• Bachelor's degree from an accredited university required.
• Ability to perform tasks independently, prioritize workload, and problem-solve.
• Knowledge and proficiency with information systems and Windows technology; competency within the CM Information System.
• Commitment to teamwork, a collaborative approach, and customer service focus. Flexibility to adjust schedule as workload warrants.
• Ability to travel throughout the Medical Center.

Disclaimer:

The above is intended to describe the general content and requirements for this job. It is not an exhaustive statement of duties, responsibilities, or requirements.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care

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