Patient Services Coordinator

Covenant-Management-Systems,-L.p.; Austin (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Austin Regional Clinic is seeking a front desk/registrar to support patient check-in and scheduling at our on-site Austin clinic. The role emphasizes accuracy in registration, insurance verification, and payments while upholding confidentiality and regulatory requirements.

Responsibilities include greeting patients, entering data, confirming appointments, handling cash, and maintaining daily records. The position requires reliability, teamwork, and adherence to HIPAA/OSHA guidelines.

Formación

• High school diploma or GED required.
• Experience using a PC in a Windows environment.
• Preferred: experience working in a medical setting.

Responsabilidades

• Books appointments using computer system.
• Greets patients and enters them into the computer system.
• Verifies insurance eligibility by using online resources.
• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirms in advance patient appointments.
• Runs wait list report and books rescheduled appointments as necessary.
• Adheres to all company policies, including OSHA, HIPAA, and Code of Conduct.
• Regular and dependable attendance.
• Works holiday shift(s) as required by Company policy.

Conocimientos

Booking appointments

Patient greetings

Insurance verification

Cash handling

Data entry

Educación

High school diploma or GED

Herramientas

Medifax

Windows

Descripción del empleo

ARC Far West
6835 Austin Center Blvd
Austin, TX 78731, USA

• On-site
• Full-Time
• Requisition #: PATIE009845

Description

ABOUT AUSTIN REGIN CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Books appointments utilizing computer system.
• Greets patients and arrives them on computer system.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow‑up.
• Assists patients with setting up payment plans.
• Issues receipts for payment.
• Books follow‑up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
• Responsible for handling the sort/distribute of Rightfax documents.
• Processing onsite release of information requests.
• Priority on-sight sorting, scanning, numbering loose papers
• Runs wait list report and distributes as directed.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting.

Knowledge, Skills and Abilities

• Knowledge of medical insurance.
• Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent verbal and written communication skills.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: Monday-Friday 8:00am-5:00pm

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.