Patient Services Coordinator

Baton-Rouge-General; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Comprehensive benefits program for you

Professional development and support

Flexible positions

Paid time off

Baton Rouge General Fit! program

Job summary

Baton Rouge General is seeking help in our patient services and customer care team. You will be the friendly voice and the organized heart for patients, processing orders, coordinating services, and providing responsive support.

Prior medical field experience and a High School Diploma are preferred. You will manage multiple tasks in a fast-paced environment while maintaining patient privacy and high service standards.

Qualifications

• Previous experience in the medical field preferred.
• High School Diploma or GED preferred.
• Strong customer service orientation with professional phone etiquette.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Solid organizational skills and attention to detail.
• Basic computer skills preferred.
• Knowledge of patient privacy standards and safety practices.

Responsibilities

• Provide excellent service to customers and patients by processing orders, arranging services, and offering responsive support.
• Coordinate with internal teams to ensure timely scheduling and follow-up, and provide equipment education and support as needed.
• Accurately complete patient data entry and file management within 48 hours of service.
• Answer incoming calls promptly and handle financial arrangements and patient payments as appropriate.
• Schedule services efficiently to meet patient needs and generate service tickets within expected timeframes.
• Resolve customer concerns and schedule follow-ups to ensure satisfaction and continuity of care.
• Assist showroom visitors with professionalism and maintain a neat, welcoming space.
• Provide product education and assist with Medicare qualification information.
• Train patients on proper equipment use and document education provided.
• Communicate effectively with the customer service manager and support store operations.
• Attend required in-services and complete assigned projects accurately and on time.
• Perform all other duties as assigned.

Skills

Customer service

Phone etiquette

Organizational skills

Multitasking

Attention to detail

Basic computer skills

Knowledge of patient privacy standards

Education

High School Diploma or GED

Job description

Baton Rouge General is seeking help in our patient services and customer care team. You will be the friendly voice and the organized heart for patients, processing orders, coordinating services, and providing responsive support.

Prior medical field experience and a High School Diploma are preferred. You will manage multiple tasks in a fast-paced environment while maintaining patient privacy and high service standards.