Patient Services Coordinator

Emory Healthcare; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Emory Healthcare is seeking a Patient Services Coordinator who plays a critical role in the patient experience. This position involves welcoming patients, managing appointments, and providing outstanding customer service in a dynamic healthcare setting. The ideal candidate combines compassion with strong communication and problem-solving skills, ensuring every patient's needs are met from their first point of contact.

Benefits

Comprehensive health benefits starting day 1

Student Loan Repayment Assistance

Family-focused benefits

Wellness incentives

Qualifications

• 12 months experience in healthcare or customer service OR currently enrolled in relevant degree program.
• Strong computer skills and ability to navigate applications.

Responsibilities

• Serve as first point of contact for patients at clinical appointments.
• Communicate with patients and staff to meet patient needs and manage registrations.
• Deliver excellent customer service to ensure positive patient experience.

Skills

Customer Service

Communication

Critical Thinking

Problem Solving

Interpersonal Skills

Education

High School Diploma/GED

Accredited Bachelor's Degree Program (currently enrolled)

Job description

Join to apply for the Patient Services Coordinator role at Emory Healthcare.

Overview

At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship, development, leadership programs...and more.

Work hours: 6:30am - 3:00pm / Full Time / 40hrs

Description

Job Responsibilities:

• This position serves as a key role in the patient's experience, serving as their first point of contact upon arrival to Emory facilities for clinical appointments.
• Providing excellent customer service to patients, welcoming and checking them in, communicating with patients, families, and staff to troubleshoot and meet patient needs, following standard operating procedures for appointment arrivals, demographics, registration, insurance info, scheduling, referrals, insurance coverage info, and collecting copays.
• This role works regularly with patients, families, providers, clinical and non-clinical staff, ensuring a smooth and positive patient experience.
• Ideal candidates demonstrate compassion, excellent customer service, critical thinking, problem-solving skills, strong interpersonal and communication skills, and ability to work in a high-paced team environment.
• Computer skills and comfort navigating multiple applications are required.

Minimum Qualifications:

• High school diploma/GED and 12 months of experience in healthcare or customer service industry OR currently enrolled in an accredited bachelor's degree program.

Physical and environmental requirements are detailed in the original description.

Additional Details: Emory is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics. Reasonable accommodations are available upon request. Contact: [e-mail].