Patient Services Coord III-PT & Powell

UVA Community Health; Culpeper (VA); On-site; USD 22,041 - 32,222; Full time

Job summary

UVA Health Northern VA & Culpeper is seeking a Patient Services Coordinator III to schedule and register patients for outpatient visits, verify eligibility, and obtain pre-authorizations, referrals, and pre-certifications in collaboration with physician offices and business office departments.

The role requires strong communication, attention to detail, and ability to travel between campus locations; on-site schedule is Monday–Thursday 9:30–6:00 and Friday 9:30–5:00, non-exempt status.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year of clerical experience in a medical office setting.
• Licensure: None.
• Required Skills: Knowledge of basic medical terminology; clear verbal and written communication; excellent customer service; insurance knowledge; ability to understand insurance cards and benefits; professional and empathetic public interaction.
• Preferred Skills: Background in government/state patient assistance programs; working knowledge of ICD-10 and CPT coding; strong computer skills; proficiency with Windows and Microsoft Office.

Responsibilities

• S schedules and registers patients for outpatient clinic visits, ensuring accurate demographic and appointment details.
• Verifies eligibility and obtains pre-authorizations, referrals, and pre-certifications in collaboration with physician offices, utilization review, and business office departments.

Skills

Medical terminology

Clear communication

Customer service

Insurance knowledge

Understand insurance cards

Empathetic patient interaction

Education

High School Diploma or GED

Job description

Patient Services Coordinator III (PF1220)

Job Type: Non-Exempt

Schedule: Monday–Thursday 9:30–6:00, Friday 9:30–5:00

Location: UVA Health Northern VA & Culpeper

About Us: We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

Job Summary

This role schedules and registers patients for outpatient clinic visits, verifies eligibility, obtains pre-authorizations, referrals, and pre-certifications in collaboration with physician offices, utilization review, and business office departments. The team member may perform other duties as directed by the supervisor.

Qualifications

• Education: High School Diploma or GED
• Experience: 1 year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience
• Licensure: None
• Required Skills: Knowledge of basic medical terminology; clear verbal and written communication; excellent customer service skills; background in insurance knowledge, ability to comprehend insurance cards and benefit details; professional and empathetic public interaction
• Preferred Skills: Background/knowledge of government/state and patient assistance programs; working knowledge of ICD-10 and CPT coding; strong computer skills; proficiency in Windows and Microsoft Office

Competencies

• Communications
  • Greets and assists visitors to the department
  • Answers incoming telephone calls and provides accurate information
  • Attends assigned meetings and contributes positively as a communication ambassador for the organization
• Teamwork
  • Shares and initiates regular and professional communication with co-workers
  • Facilitates and participates in regular staff meetings
  • Demonstrates willingness to adjust activities to accommodate the needs of team members/internal customers
  • Resolves conflicts independently as appropriate
  • Accepts responsibility for actions and acts positively upon feedback from others

Physical Demands

Physical Demand Code: Medium to heavy. The job requires constant standing, frequent walking, bending/stooping. Requires proficient communicative, auditory, and visual skills; attention to detail; ability to write legibly. Ability to lift, push, or pull 100 lbs. For any weight over 35 lbs., use safe handling equipment.

Other

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: No
• Must travel between campus buildings, remote facilities, and out of town as needed: Yes

Compensation

Base hourly rate: $16.00 - $23.39. Individual compensation will be determined by the selected candidate’s qualifications, previous work experience, and/or education. The pay range does not include any incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for eligible positions.