Patient Services Concierge (PRN)

Envision Radiology; Dallas (TX); On-site; USD 24,000 - 29,000; Part time

Benefits offered by this job

Health Benefits: Medical/Dental/Vision

Company Matched 401k Plan

Employee Stock Ownership Plan

Paid Time Off + Paid Holidays

Employee Assistance Program

Job summary

Envision Imaging of Desoto in Dallas is seeking a PRN Patient Service Representative to join our outpatient team. The role focuses on patient care, front-desk activities, and administrative tasks such as check-in/out, phone answering, scheduling, and data entry.

You will handle insurance verification, collect payments, and ensure a smooth patient flow in a fast-paced environment. The position offers an as-needed schedule with pay range of $17.70 to $21.30 per hour.

Qualifications

• One plus year of experience providing exceptional customer service – healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-paced team environment
• Ability to continuously “exceed” company and customer expectation
• Strong communication skills & professional demeanor

Responsibilities

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Facilitates no-show appointments (calling patients, cancelling, rescheduling).
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
• Monitors waiting room to avoid extended wait time and to assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.
• Other duties as assigned.

Skills

Communication

Organizational

Time management

Problem solving

Customer focus

Collaboration

Education

High school diploma

Job description

Envision Imaging of Desoto in Dallas is seeking a PRN Patient Service Representative to join our outpatient team. The role focuses on patient care, front-desk activities, and administrative tasks such as check-in/out, phone answering, scheduling, and data entry.

You will handle insurance verification, collect payments, and ensure a smooth patient flow in a fast-paced environment. The position offers an as-needed schedule with pay range of $17.70 to $21.30 per hour.