Patient Experience Specialist - Part-Time

Envision Radiology Careers; Mississippi; Presencial; USD 24.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401k plan

Employee stock ownership plan

Paid time off

Employee assistance program

Descripción de la vacante

Envision Imaging of Desoto is seeking a PRN Patient Service Representative to join our Dallas team. This on-site, part-time role offers a pay range of $17.70 to $21.30 per hour.

The PSR focuses on patient care, front-desk duties, data entry, insurance verification, and scheduling, delivering exceptional service in a fast-paced outpatient setting. Responsibilities include welcoming patients, handling check-in/out, collecting payments, managing queues, and supporting billing and records tasks.

Formación

• Minimum 1+ year of experience providing exceptional customer service.
• Healthcare environment experience preferred.
• Detail oriented and team oriented.

Responsabilidades

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients/providers.
• Checks in/out patients and ensures documentation is received.
• Collects co-pays, co-insurance, and deductible if necessary.
• Resolves patient, provider, and customer complaints and escalates as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Adheres to process & compliance requirements in all queues.
• Manages eRIS Center workflow including daily schedule and billing.
• Monitors schedule and ensures all data and history are complete before exam.
• Reschedules and cancels appointments as directed.
• Monitors waiting room and assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests customer satisfaction surveys after exams.
• Other duties as assigned.

Conocimientos

Customer service

Healthcare experience

Communication

Problem solving

Team player

Time management

Educación

High School diploma

Descripción del empleo

Envision Imaging of Desoto is seeking a PRN Patient Service Representative to join our Dallas team. This on-site, part-time role offers a pay range of $17.70 to $21.30 per hour.

The PSR focuses on patient care, front-desk duties, data entry, insurance verification, and scheduling, delivering exceptional service in a fast-paced outpatient setting. Responsibilities include welcoming patients, handling check-in/out, collecting payments, managing queues, and supporting billing and records tasks.