Patient Services Concierge - Eye Care (Travel Required)

Eye Health America; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability

Long-term Disability

Life Insurance

401(k) Matching

Employee Discount

Wellness Program

Paid Vacation/Holidays

Uniform Allowance

Training/Advancement

Job summary

Eye Health America, in partnership with Eye Associates, is seeking a friendly front desk receptionist to join our Southeast network. You’ll check in patients, verify insurance, collect payments, and schedule follow-ups while ensuring a positive patient experience.

Willingness to travel to multiple clinic locations is required. Overtime may be needed. Requires a high school diploma and healthcare experience is preferred. On-site role with benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent is required.
• Prefer at least 1 year of experience in eye care or medical environment.
• Experience with insurance verification and patient check-in is a plus.

Responsibilities

• Checks patients in for appointments, greeting everyone professionally.
• Marks arrival times and ensures patients are seen on time.
• Scans insurance cards and drivers' licenses.
• Enters new patient demographic information into the system.
• Collects authorizations or referrals as required.
• Presents and collects fees, posts payments, and schedules follow-up visits.
• Monitors past-due accounts and collects payments at checkout.
• Maintains cash drawer and balances daily with payments processed.
• Reviews chart data to verify completeness and signature collection.

Skills

Customer service

Cash handling

Data entry

Insurance verification

Appointment scheduling

Payments processing

Education

High school diploma or equivalent

1 year eye care experience preferred

Job description

Eye Health America, in partnership with Eye Associates, is seeking a friendly front desk receptionist to join our Southeast network. You’ll check in patients, verify insurance, collect payments, and schedule follow-ups while ensuring a positive patient experience.

Willingness to travel to multiple clinic locations is required. Overtime may be needed. Requires a high school diploma and healthcare experience is preferred. On-site role with benefits and opportunities for growth.