Patient Services/Charge Specialist (Psych Office)

Griffin Hospital; Derby (CT); On-site; USD 42,000 - 58,000; Full time

Job summary

Griffin Health in Derby, CT is seeking a highly organized Patient Services Charge Specialist to support the Outpatient Psychiatry team. This role focuses on accurate billing and insurance processing, while providing clerical and admin support in a fast-paced behavioral health environment.

Responsibilities include scheduling, patient check-in, insurance verification, EMR updates, referrals, and daily billing preparation.

Qualifications

• High school diploma required.
• Certified Professional Coder (CPC) preferred.
• Minimum of 1 year of experience in a busy medical office required.
• Behavioral health or psychiatry office setting experience preferred.
• Proficiency with Microsoft Office Suite and medical billing software required.
• Strong understanding of insurance company policies, billing regulations, and coding standards.
• Familiarity with medical terminology, behavioral health diagnoses, and basic mathematics.
• Excellent organizational, communication, and problem-solving skills.

Responsibilities

• Provide administrative and clerical support to ensure efficient daily operations within the Outpatient Psychiatry department.
• Answer and direct incoming phone calls, respond to patient inquiries, and relay messages to clinical staff.
• Schedule patient appointments including new intakes, follow-ups, and therapy sessions while managing cancellations and rescheduling as needed.
• Greet and check in patients, verify demographic and insurance information, and ensure all required forms and documentation are completed.

Skills

Organizational skills

Communication

Problem solving

Medical billing knowledge

Education

High school diploma

Certified Professional Coder (CPC) certification

Tools

Microsoft Office Suite

Medical billing software

Job description

Job Category: Administrative/Clerical

Requisition Number: PATIE005894

• Posted : September 4, 2026
• Full-Time

Locations

Showing 1 location

Description

Griffin Health is seeking a highly organized and detail-oriented Patient Services Charge Specialist to support our Outpatient Psychiatry team. This role is essential to ensuring accurate billing, and insurance processing, while also providing general clerical and administrative support. The ideal candidate is comfortable working in a busy behavioral health environment, has strong knowledge of medical billing procedures, and is proficient in managing electronic medical records.

Key Responsibilities

Provide administrative and clerical support to ensure efficient daily operations within the Outpatient Psychiatry department.

Answer and direct incoming phone calls, respond to patient inquiries, and relay messages to clinical staff.

Schedule patient appointments including new intakes, follow-ups, and therapy sessions while managing cancellations and rescheduling as needed.

Greet and check in patients, verify demographic and insurance information, and ensure all required forms and documentation are completed.

Maintain and update patient information within the electronic health record (EHR) system, including scanning and uploading documents.

Coordinate referrals, contact patients to schedule appointments, and track referral status.

Assist with insurance verification and maintain accurate patient insurance information.

Prepare and organize daily billing or encounter forms for clinicians as needed.

Maintain patient records in compliance with confidentiality and HIPAA guidelines.

Support communication between front office staff, clinicians, and other departments to ensure smooth patient flow.

Conduct follow-up calls for appointment reminders, missed appointments, and scheduling needs.

Assist with maintaining office supplies, organizing paperwork, and supporting general administrative tasks.

Maintain daily logs, trackers, or reports related to scheduling, referrals, and patient follow-ups.

Qualifications

High school diploma required.

Certified Professional Coder (CPC) preferred.

Minimum of 1 year of experience in a busy medical office required.

Experience in a behavioral health or psychiatry office setting preferred.

Proficiency with Microsoft Office Suite and medical billing software required.

Strong understanding of insurance company policies, billing regulations, and coding standards.

Familiarity with medical terminology, behavioral health diagnoses, and basic mathematics.

Excellent organizational, communication, and problem-solving skills.

Join Our Team:

Griffin Health’s Psychiatry Department is dedicated to delivering compassionate, patient-centered behavioral healthcare. If you are committed to excellence in patient services and billing operations, we invite you to apply and become part of a supportive and collaborative team.

EOE/Minorities/Females/Vet/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.