Patient Services & Care Access Specialist

UPMC; New Castle (PA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UPMC Community Medicine Incorporated in New Castle, PA is hiring a full-time Patient Services Representative to support Shenango Valley Family Medicine. The role welcomes patients, guides self-arrival technology, collects copayments, and schedules follow-up visits.

You will verify insurance, explain financial obligations, promote the MyUPMC portal, and coordinate with the care team to ensure a smooth patient experience. Hours are Monday through Friday daylight.

Qualifications

• Customer-focused, with strong communication and teamwork.
• Familiarity with patient registration, insurance verification, and billing basics.

Responsibilities

• Welcome patients and assist with self-arrival technology or desk check-in.
• Collect copayments and verify/update patient information at checkout.
• Schedule follow-up appointments and connect patients to resources.
• Promote MyUPMC portal and educate patients on financial responsibility.
• Verify insurance benefits and ensure HIPAA-compliant handling of information.

Skills

Customer service

Communication

Team collaboration

Tools

Biometrics system

MyUPMC portal

HIPAA compliance

Job description

UPMC Community Medicine Incorporated in New Castle, PA is hiring a full-time Patient Services Representative to support Shenango Valley Family Medicine. The role welcomes patients, guides self-arrival technology, collects copayments, and schedules follow-up visits.

You will verify insurance, explain financial obligations, promote the MyUPMC portal, and coordinate with the care team to ensure a smooth patient experience. Hours are Monday through Friday daylight.