Patient Services Call Center Specialist

Tyler Family Circle Of; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Circle of Care is seeking a Call Center Specialist in Tyler, TX to serve as the primary contact for patients, answering calls, scheduling appointments, and providing clinic information. You will document patient needs and coordinate with clinical staff to ensure timely, compassionate assistance.

The ideal candidate will have strong communication and customer service skills, with the ability to manage multiple tasks in a fast-paced medical office environment.

Qualifications

• High school diploma or GED required.
• At least one year of experience in an office, call center, medical office, customer service, or related setting preferred, but not required.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong listening skills and attention to detail.
• Ability to remain professional and helpful when assisting patients with difficult or sensitive situations.
• Ability to accurately enter and maintain information in electronic systems.
• Basic computer skills and ability to learn electronic medical record and scheduling systems.
• Ability to effectively manage multiple calls, tasks, and priorities in a fast-paced environment.
• Dependable attendance and punctuality.
• Experience in a healthcare or medical office setting is a plus.

Responsibilities

• Answer incoming calls and provide friendly, professional assistance to patients.
• Provide accurate information regarding Family Circle of Care clinics and services.
• Schedule, confirm, cancel, and reschedule patient appointments.
• Ensure appointments are scheduled with the appropriate provider and reflect the patient's needs.
• Monitor cancellations and no-shows to identify opportunities for same-day appointments.
• Update patient demographic information during scheduling and pre-registration.
• Accurately document patient communications and requests in the electronic scheduling system.
• Communicate patient medical requests to the appropriate clinical team.
• Recognize when patient concerns should be escalated to a triage nurse or other clinical staff.
• Route and transfer calls to the appropriate clinic, department, or team member when assistance cannot be provided directly.
• Help minimize patient hold times by efficiently managing and routing calls.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements.
• Maintain knowledge of and compliance with applicable organizational, state, and federal requirements.
• Participate in quality and continuous performance improvement initiatives.
• Provide excellent customer service while interacting with patients, families, providers, and team members.

Skills

Communication skills

Customer service

Interpersonal skills

Active listening

Attention to detail

Data entry

EMR systems

Education

High school diploma or GED

Tools

EMR software

Scheduling software

Job description

Family Circle of Care is seeking a Call Center Specialist in Tyler, TX to serve as the primary contact for patients, answering calls, scheduling appointments, and providing clinic information. You will document patient needs and coordinate with clinical staff to ensure timely, compassionate assistance.

The ideal candidate will have strong communication and customer service skills, with the ability to manage multiple tasks in a fast-paced medical office environment.