CUSTOMER SERVICE REPRESENTATIVE CALL CENTER - HAMMOCKS

ADP, Inc.; Hammocks (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Community Health of South Florida in Hammocks, FL is seeking a Customer Service Representative for our call center to manage inbound and outbound calls and support billing-related inquiries. The role emphasizes accuracy, patient focus, and teamwork.

The position requires a High School Diploma or GED, 2 years of customer service experience, CPR certification, and strong MS Office skills. This on-site role demands reliability and professional communication.

Qualifications

• High school diploma or GED preferred.
• 2 years minimum of experience in customer service preferred.
• Maintain current CPR certification from the American Heart Association.
• Must have clerical skills and proficiency with Microsoft Office.

Responsibilities

• Receives requests by mail, telephone, or in person regarding Medical Records, Pharmacy, Managed Care and Medical Services.
• Responds to inquiries from patients, providers and others for information and assistance.
• Performs research to respond and resolve patient inquiries.
• Independently responds to inquiries, grievances, and complaints.
• May seek assistance with complex customer service issues.
• Handles patients, referral sources, and administrative department inquiries.
• Maintains HIPAA-compliant records and schedules appointments.

Skills

Typing 20-30 wpm

Microsoft Office

Telephone etiquette

Oral & written communication

Math skills

Team player

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Intergy

Solutions Reach

Dentrix

Credible

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE REPRESENTATIVE CALL CENTER - HAMMOCKS

30+ days ago Requisition ID: 1687

Salary Range: $15.38 To $18.50 Hourly

POSITION PURPOSE:
The purpose of the Customer Service Representative is to be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and our patients. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
POSITION REQUIREMENTS / QUALIFICATIONS:
Education/Experience:
High School Diploma or GED preferred. 2 years minimum of experience in customer service preferred.
Licensure / Certification:
Maintain current CPR certification from the American Heart Association.
Skills / Ability:
Ability to work as a team member. Must have clerical skills, ability to type 20 - 30 wpm. Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Proficient in Microsoft Office. Ability to demonstrate effective oral and written communication skills.
POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION)
Receives requests by mail, telephone, or in person regarding Medical Records, Pharmacy, Managed Care and Medical Services (Primary Care, Dental, Behavioral Health).
Responds to inquiries from patients, providers and/or others for information and assistance.
Performs research to respond and resolve patient inquiries.
Independently responds to inquiries, grievances, complaints ranging from routine to moderate complexity.
May seek assistance with complex customer services issues.
Handling patients, referral sources, and administrative department inquires.
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty.
Researches files for previous enrollment in CHI computer system before creating a new medical record number.
Re-new or update existing client’s profiles as per guidelines issued by Community Health of South Florida.
Complete statistical data and submit daily.
Completes tasks in Intergy, Solutions Reach, Patient Portal in a timely fashion
Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc.
Verifies Medicare, Medicaid and all other insurance carriers.
Schedules transportation appointments for patients in transportation software
Schedules patient appointments in Intergy, Dentrix and Credible accurately
Schedules patient appointments in Intergy, Dentrix and Credible accurately
Documents patient’s information in EHR systems accurately and in accordance with HIPPA regulations
Use appropriate and correct telephone etiquette at all times.
Participates in Continuing Educational In-services and Performance Improvement Activities.
Reports to work on time and ready to work with minimal absenteeism.
Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations.
Performs other duties as assigned, including variable shifts if needed.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.