Patient Services Billing Specialist

Jobtailor; Oklahoma; On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in the United States (Oklahoma) seeks a full-time medical billing specialist focused on professional billing and patient payments. The role requires expertise with insurance processing, Epic tools, and strong communication skills to assist patients with billing inquiries.

Candidates should have at least 1 year of medical insurance experience (Level 1) or 3 years of physician billing (Level 2), with CPB certification within 1 year.

Qualifications

• Must reside and work full-time in Oklahoma before the first day of employment.
• High School Diploma or GED required.
• Level 1: At least 1 year of medical insurance experience.
• Level 2: At least 3 years of physician billing experience.
• Level 2: CPB certification from AAPC required within 1 year.
• No certification/license/registration required for Level 1.
• Attention to detail.
• Good verbal and written communication skills.
• Proficient with Microsoft Office tools.
• Foundational knowledge of customer service principles and healthcare billing concepts.

Responsibilities

• Respond to inbound patient inquiries about professional billing, statements, balances, and requests.
• Explain charges, payments, and insurance processing using Epic tools.
• Collect and post patient payments according to policy.
• Document interactions and route complex issues for escalation.
• Meet productivity, quality, and customer service standards.
• Maintain respectful, professional, and empathetic communication with patients.
• Perform other duties as assigned.

Skills

Professional Billing

Patient Payment Processing

Insurance Processing

Documentation

Attention to Detail

Verbal Communication

Written Communication

Empathy

Microsoft Office

Education

High School Diploma or GED

CPB Certification (AAPC)

Tools

Epic Tools

Microsoft Office

Job description

• Respond to inbound patient inquiries about professional billing, statements, balances, and requests
• Explain charges, payments, and insurance processing using Epic tools
• Collect and post patient payments according to policy
• Document interactions and route complex issues for escalation
• Meet productivity, quality, and customer service standards
• Maintain respectful, professional, and empathetic communication with patients
• Perform other duties as assigned

Requirements

• Must reside and work full-time in Oklahoma before the first day of employment
• High School Diploma or GED required
• Level 1: At least 1 year of medical insurance experience required
• Level 2: At least 3 years of physician billing experience required
• Level 2: Applied expertise in professional billing customer service workflows
• Level 2: Certified Professional Biller (CPB) certification from AAPC required within 1 year
• No certification/license/registration required for Level 1
• Attention to detail
• Good verbal and written communication skills
• Proficient with Microsoft Office tools
• Foundational knowledge of customer service principles and healthcare billing concepts
• Ability to work Monday through Friday, days

Core Competencies

Demonstrates expertise in professional billing and customer service workflows, with a strong focus on patient communication and payment processing. Proficient in using Epic tools and Microsoft Office to manage inquiries and documentation effectively.

Highest-signal resume keywords

• Medical Insurance Experience
• Physician Billing Experience
• Certified Professional Biller (CPB)
• Epic Tools Proficiency
• Customer Service Principles

ATS Optimization Keywords

Hard Skills

• Professional Billing
• Patient Payment Processing
• Insurance Processing
• Documentation
• Attention to Detail

Soft Skills

• Verbal Communication
• Written Communication
• Empathy
• Professionalism

Certifications & Qualifications

• Certified Professional Biller (CPB)

Industry Keywords

• Healthcare Billing
• Customer Service Workflows
• Patient Inquiries
• Billing Statements
• Payment Balances

Tools & Technologies

• Epic Tools
• Microsoft Office