Patient Accounts Representative

Jobtailor; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor in Seattle seeks a Healthcare Billing Specialist to reconcile patient accounts and maximize reimbursement. You will respond to patient and insurer inquiries, liaise with physician offices and carriers, and resolve unpaid balances while following status-based adjustments.

Qualified candidates have 1 year in physician/hospital billing, EPIC/insurance portal experience, and strong data-entry skills. CRCR certification is a plus.

Qualifications

• 1 year of experience in physician/hospital billing or healthcare business setting (preferred).
• 1 year of Collection experience (preferred).
• 1 year of experience using EPIC, Pay Span and insurance portals (preferred).
• 1 year of functional experience using Microsoft Office products (Word, Excel) (preferred).

Responsibilities

• Monitor, research and update patient accounts to reconcile and maximize reimbursement.
• Answers patient, insurance calls and correspondence resolving questions in a time frame that meets or exceeds department standards.
• Acts as liaison between Patient Accounts and physician offices, insurance carriers and other third-party payers to assist with questions and resolve unpaid accounts.
• Follow guidelines to adjust accounts based upon the patient/account status (deceased patient, small balance, charity, etc.).

Skills

Patient Account Management

Reimbursement Maximization

Collection Experience

Insurance Claims Processing

Data Entry

Education

Associate's Degree in a business-related field

CRCR Certification

Tools

EPIC

Pay Span

Insurance Portals

Microsoft Office

Job description

• Using established protocols, monitor, research and update patient accounts to reconcile and maximize reimbursement.


• Answers patient, insurance calls and correspondence resolving questions in a time frame that meets or exceeds department standards.


• Acts as liaison between Patient Accounts and physician offices, insurance carriers and other third-party payers to assist with questions and resolve unpaid accounts.


• Follow guidelines to adjust accounts based upon the patient/account status (deceased patient, small balance, charity, etc.).

Requirements

• 1 year of functional experience using Microsoft Office products (Word, Excel)


• Associate's Degree in a business-related field (preferred)


• Upon hire: CRCR Certification (preferred)


• 1 year of experience in either physician/hospital billing or other healthcare business setting (preferred)


• 3 months of successful customer service experience with patients and insurers (preferred)


• 1 year of Collection experience (preferred)


• 1 year of experience using EPIC, pay span and insurance portals (preferred)

Core Competencies

Demonstrates expertise in patient account reconciliation and reimbursement maximization, utilizing tools such as EPIC and insurance portals. Strong communication skills are essential for effectively liaising with patients, insurance carriers, and physician offices.

Highest-signal resume keywords

• Patient Account Reconciliation


• EPIC Experience


• CRCR Certification


• Healthcare Billing Experience


• Customer Service Experience

ATS Optimization Keywords

Hard Skills

• Patient Account Management


• Reimbursement Maximization


• Collection Experience


• Insurance Claims Processing


• Data Entry

Soft Skills

• Communication Skills


• Problem-Solving


• Time Management

Certifications & Qualifications

• CRCR Certification

Industry Keywords

• Healthcare Billing


• Patient Accounts


• Insurance Carriers


• Third-Party Payers


• Charity Adjustments

Tools & Technologies

• Microsoft Office


• EPIC


• Insurance Portals


• Pay Span