Patient Services & Billing Coordinator

Socket.dev; Glendale (CA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Socket.dev is seeking a detail‑driven administrative specialist to split time between medical billing and front-office patient support in a hybrid California clinic.

You will review and submit claims, handle denials, verify insurance, greet patients, manage scheduling, and support data entry while learning on-the-job. No clinical certification required.

Qualifications

• High school graduate.
• 1 year medical billing and collections experience.
• Front-desk or customer-facing healthcare experience preferred.
• Experience with billing software and scheduling/EHR systems.
• Excellent customer service skills.
• Familiar with medical terminology and insurance codes.
• Strong time management and multitasking.
• No clinical certification required; on-the-job training provided.

Responsibilities

• Review, submit, and follow up on claims, including appeals for unpaid or denied claims.
• Reconcile charges against provider documentation and enter completed charts into the hospital system daily.
• Ensure documentation supports ICD-10/CPT coding and meets LCD/NCD and NCCI guidelines.
• Answer patient billing questions and assist with third-party payer authorizations (Medicare, Medicaid, commercial, PPO/HMO).
• Collaborate with HIM/Coding to resolve variances.
• Greet and check patients in/out, manage scheduling, and verify insurance.
• Set up and turn over exam rooms between patients.
• Support patient registration, data entry, and front-desk coverage as needed.

Skills

Medical billing

Customer service

Time management

Multitasking

Documentation

Medical terminology

Insurance codes

Front desk experience

Education

High school diploma

Tools

Billing software

Scheduling/EHR systems

Job description

JOB SUMMARY:

This is a hybrid role for a goal-oriented, detail-driven, and patient-focused team member who splits time between medical billing and front-office patient support. Primary duties include: consistently following up on unpaid claims, filing appeals to obtain maximum reimbursement, reviewing and submitting claims, and managing denials and resubmissions. Equally important, this person will support day-to-day clinic flow by greeting and checking in patients, verifying insurance and turning over exam rooms between patients to keep the clinic clean, stocked, and organized, when needed. No clinical certification is required for this role; this is a non-clinical, administrative and billing position.

REPORTS TO:Clinical Director

KEY RESPONSIBILITIES:

Billing & Documentation

• Review, submit, and follow up on claims, including appeals for unpaid or denied claims
• Reconcile charges against provider documentation and enter completed charts into the hospital system daily
• Ensure documentation supports ICD-10/CPT coding and meets LCD/NCD and NCCI guidelines
• Answer patient billing questions and assist with third-party payer authorizations (Medicare, Medicaid, commercial, PPO/HMO)
• Collaborate with HIM/Coding to resolve variances

Front Office & Patient Support

• Greet and check patients in/out, manage scheduling, and verify insurance
• Set up and turn over exam rooms between patients
• Support patient registration, data entry, and front-desk coverage as needed

More duties will be discussed during the interview process.

QUALIFICATIONS

1. High school graduate
2. Minimum of one year of medical billing and collections experience, preferably in outpatient health services
3. Prior front-desk, medical office, or other customer-facing healthcare experience preferred
4. Computer experience including familiarity with billing software and scheduling/EHR systems
5. Excellent customer service skills
6. Familiar with medical terminology and medical insurance codes
7. Great with time management, multitasking, and documentation
8. No clinical certification (CMA, EMT, CNA, etc.) required; on-the-job training provided for front-office and room-turnover procedures