Patient Services & Billing Associate I

TEXAS HEARING INSTITUTE; Houston (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Texas Hearing Institute is seeking a Front Desk/Billing Associate I to join our on-site Business Office in Houston. You will be the first point of contact for patients, handling registration, scheduling support, insurance verification, and basic billing tasks.

You may assist the Credentialing & Provider Enrollment Specialist with routine tracking and follow-up. The role emphasizes professional communication, confidentiality under HIPAA, and strong customer service while supporting revenue cycle

Qualifications

• Bilingual (English/Spanish) preferred; excellent communication in both languages.
• Professional telephone etiquette and outstanding customer service.
• Strong organizational and time management abilities in a fast-paced setting.
• Ability to prioritize multiple tasks and work independently or in a team.
• Basic understanding of insurance verification and healthcare billing; cross-training in credentialing possible.
• Proficiency in Microsoft Office and familiarity with EMR/practice management systems.

Responsibilities

• Greet patients, families, visitors, and vendors in a professional manner.
• Answer and route incoming calls; respond to patient inquiries with strong customer service.
• Check patients in/out for appointments and collect copays/deductibles.
• Verify/update patient demographics and insurance information; ensure forms are completed.
• Post payments in the practice management system and assist with insurance-related inquiries.
• Provide backup support to Credentialing & Provider Enrollment Specialist as needed.
• Maintain accurate patient account documentation and confidentiality per HIPAA.
• Support scheduling, registration, and basic billing functions as part of revenue cycle.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Organizational skills

Time management

Attention to detail

Team player

Insurance verification basics

Credentialing cross-training

Microsoft Office proficiency

EMR / practice management systems

Tools

Microsoft Office

Practice management system

Electronic Medical Records (EMR)

Job description

Texas Hearing Institute is seeking a Front Desk/Billing Associate I to join our on-site Business Office in Houston. You will be the first point of contact for patients, handling registration, scheduling support, insurance verification, and basic billing tasks.

You may assist the Credentialing & Provider Enrollment Specialist with routine tracking and follow-up. The role emphasizes professional communication, confidentiality under HIPAA, and strong customer service while supporting revenue cycle