Patient Services Associate (Full-Time, MFM Office)

Pediatrix Medical Group, Inc.; Seattle (WA); On-site; USD 24,176 - 42,388; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) plan

Employee Stock Purchase Program

Job summary

Pediatrix Medical Group, Inc. is hiring a Patient Services Associate in Seattle, WA. The PSA ensures a seamless patient experience by managing front-office workflows, patient check-ins, scheduling appointments, and handling insurance matters.

Preferred candidates have a high school diploma and 2-3 years of experience in a medical office. The role offers competitive pay between $17.55 and $30.77 per hour depending on experience, along with comprehensive benefits including medical, dental, vision, and a 401(k) plan.

Qualifications

• 2-3 years of recent experience in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, and insurance regulations preferred.

Responsibilities

• Ensure patient check-in and check-out processes are efficient.
• Schedule and coordinate patient appointments.
• Collect payments and verify insurance information.
• Support office operations by managing incoming calls and patient inquiries.

Skills

Medical terminology knowledge

Customer service skills

Verbal and written communication

Ability to work in a fast-paced environment

Prioritization and multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‑office workflows. The PSA interacts with patients by greeting and providing check‑in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‑out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The PSA prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff delivering high‑quality care to every patient, every day.

Patient Reception & Check‑In/Check‑Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow‑up appointments and provide visit summaries or referrals as needed.

Scheduling & Communication

• Schedule new and follow‑up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high‑volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre‑authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time‑of‑service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

• High school diploma or GED, or equivalent combination of education and experience.

Experience Industry

Healthcare

Experience

• 2‑3 years recent experience in a related position in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements (pertaining to services offered by the practice) preferred.

Skills / Abilities

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast‑paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high‑stress environment.
• Must be able to travel to a satellite office during the week. Mileage is reimbursable.

Take great care of the patient, every day and every way. At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU.

We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‑being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401(k) plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.

The expected pay for the position ranges from $17.55 – $30.77 per hour. The actual pay range will be computed based on years of relevant experience.

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‑affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‑based practices. The group’s high‑quality, evidence‑based care is bolstered by significant investments in research, education, quality‑improvement and safety initiatives.

Please note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: www.pediatrix.com/careers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.