Patient Services Associate (Temporary)

Pediatrix Medical Group, Inc.; Laguna Hills (CA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

Job summary

Pediatrix Medical Group, Inc. in Laguna Hills, CA is seeking a Patient Services Associate to ensure an excellent patient experience and efficient front-office workflows.

You will greet patients, check-in, collect payments, communicate wait times, schedule appointments, and support the care team to deliver high-quality care. This role emphasizes accuracy in insurance verification, eligibility, and documentation, with a focus on HIPAA compliance and compassionate customer service in a fast-paced

Qualifications

• High school diploma or GED required.
• 2-3 years of recent experience in a medical office setting preferred.
• Strong customer service and communication skills.
• Knowledge of insurance verification, billing processes, and HIPAA regulations.

Responsibilities

• Greet and check-in patients; verify demographics and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and coordinate referrals.
• Handle scheduling and high-volume calls with professional etiquette.
• Verify insurance eligibility and obtain pre-authorizations.
• Prepare daily clinic schedules and maintain chart prep.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

HIPAA compliance

Scheduling

Insurance verification

Medical terminology

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Computer literacy

Job description

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.

Patient Reception & Check-In/Check-Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed

Scheduling & Communication

• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high-volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

• High school diploma or general education degree (GED): or equivalent combination of education and experience.

Experience Industry

Healthcare

Experience

• 2-3 years recent experience in a related position in medical office setting preferred
• Strong computer knowledge (Microsoft office) preferred
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred

Skills/Abilities

• Knowledge of medical terminology
• Superior customer service skills
• Excellent verbal and written communication
• Ability to work in a fast-paced environment
• Ability to work on multiple projects at one time
• Ability to work as a team player
• Ability to prioritize responsibilities and meet deadlines
• Ability to work in a high stress environment.

Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU.

Pay Range (Base Pay) : $21.00-$30.82 per hour

Starting Pay Range (Base Pay) : $21.00 -$26.00 per hour

Temporary is defined as Team Members who are hired for a specified project or time frame.

Health Insurance : Pediatrix does not offer health insurance for team members in a temporary role.

Other Benefits : Employee Assistance Program (EAP)

Retirement Benefits : Pediatrix does not offer retirement benefits for team members in a Temporary role.

Paid Time Off : Pediatrix does not off er paid time off for team members in a Temporary role.

Paid Sick Leave : Temporary team members will accrue one hour of sick time for every 30 hours worked in California. Team members begin to accrue sick leave upon hire. However, they cannot use accrued sick leave until their 90th day of employment. Eligible team members continue to accrue paid sick leave as they work up to the maximum accrual cap of 80 hours or 10 days of paid sick leave. This means a team member would stop accruing paid sick leave when their paid sick leave bank reaches 80 hours or 10 days. If a team member used paid sick leave and dropped below 80 hours or ten days, the team member would begin accruing paid sick leave again. Accrued paid sick leave will carry over from year to year but is limited to the 80-hour/ten-day cap.

NOTE : The Company will not pay team members for unused sick leave upon termination of employment.

Application Window : Application window is expected to close within 30 days; however, position will remain open until it is filled.

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.