Patient Services Associate - Part-Time Front Desk & Billing

Advocate Aurora Health; Aurora (CO); On-site; USD 28,000 - 41,000; Part time

Job summary

Advocate Aurora Health’s AMG Summit site is hiring a Part‑time Patient Service Representative (PSR) to support ambulatory care teams. The role focuses on delivering efficient, compassionate patient service, scheduling, billing data entry and maintaining accurate records to maximize revenue and patient satisfaction.

You will work Monday through Friday, 7:00 AM to 5:15 PM with potential on-call or weekend coverage based on provider schedules.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

Skills

Customer service

Handling difficult callers

Education

High school diploma or equivalent

Job description

Advocate Aurora Health’s AMG Summit site is hiring a Part‑time Patient Service Representative (PSR) to support ambulatory care teams. The role focuses on delivering efficient, compassionate patient service, scheduling, billing data entry and maintaining accurate records to maximize revenue and patient satisfaction.

You will work Monday through Friday, 7:00 AM to 5:15 PM with potential on-call or weekend coverage based on provider schedules.