Patient Services Associate II - Patient Services Center - Jefferson New Jersey - Full-Time Days

Thomas Jefferson University & Jefferson Health; Voorhees Township (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Patient Services Associate II to enhance the patient experience through professional interactions and efficient processing of patient activities. This role involves obtaining necessary pre-certifications, verifying insurance, and ensuring compliance with HIPAA regulations. Join a dedicated team committed to delivering high-quality care and improving community health. If you have a passion for patient service and a desire to contribute to a compassionate healthcare environment, this opportunity is perfect for you.

Qualifications

• Customer service and/or patient-facing healthcare experience preferred.
• HS Diploma or equivalent required.

Responsibilities

• Processes check-in and check-out, scheduling of patient appointments via EPIC.
• Obtains pre-certifications and pre-authorizations for procedures.
• Greets and interacts with patients/visitors professionally.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The PSA II obtains pre-certifications and/or pre-authorizations for procedures, verifies insurance, referrals, and patient demographic information. They support the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

1. Processes check-in and check-out, point of service activities, and scheduling of patient appointments via EPIC.
2. Obtains pre-certifications and pre-authorizations for procedures.
3. Maintains an efficient flow of practice and escalates patient and/or provider concerns as appropriate.
4. Greets and interacts with patients/visitors professionally, whether on the phone or in person.
5. Adheres to HIPAA privacy and security requirements and ensures compliance with all applicable federal, state, and local regulatory standards.
6. Performs other duties as requested or assigned.

Job Description

Education: HS Diploma or equivalent required.

Experience: Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

443 Laurel Oak Road, Voorhees, New Jersey, United States of America

Jefferson, located in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson provides high-quality, compassionate clinical care, advances community health, prepares future professionals, and fosters research. Thomas Jefferson University, established in 1824, comprises 10 colleges and three schools offering over 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health, ranked among the top 15 non-profit healthcare systems nationally, operates 32 hospital campuses and over 700 outpatient locations, serving millions annually. Jefferson Health Plans offers broad health coverage options in Pennsylvania and New Jersey for over 35 years.

Jefferson is committed to equal educational and employment opportunities for all, regardless of age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military or veteran status, disability, or any other protected characteristic.