Patient Services Associate — Front Desk & Scheduling

FamilyCare; Charleston, Northern (WV, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Short Term Disability

Life Insurance

Job summary

FamilyCare is seeking a Patient Services Associate for our Lee Street location in Charleston, WV. This full-time position requires a high school graduate with excellent communication skills.

The associate will manage front office duties, provide exceptional customer service, and ensure a welcoming environment for patients. The role includes responsibilities like checking in patients, collecting co-pays, scheduling appointments, and keeping the waiting area tidy.

Qualifications

• High school graduate or equivalent required.
• Excellent verbal and written communication skills are necessary.
• Ability to operate computer systems is essential.
• Friendly and personable attitude is important.

Responsibilities

• Welcome patients and maintain a positive atmosphere in the waiting room.
• Handle patient check-ins and collect insurance information.
• Address billing issues and schedule follow-up appointments.
• Keep work area and waiting room tidy.
• Answer incoming calls and route appropriately.
• Process release of records correctly.

Skills

Communication skills

Customer service

Computer systems operation

Friendly demeanor

Education

High school graduate or equivalent

Job description

FamilyCare is seeking a Patient Services Associate for our Lee Street location in Charleston, WV. This full-time position requires a high school graduate with excellent communication skills.

The associate will manage front office duties, provide exceptional customer service, and ensure a welcoming environment for patients. The role includes responsibilities like checking in patients, collecting co-pays, scheduling appointments, and keeping the waiting area tidy.