Patient Services - Dental

Familycare-Health-Centers-; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision

HRA / FSA

Paid Holidays

Paid Time Off

401k

Short Term Disability

Life Insurance

Job summary

FamilyCare Health Centers is seeking a full-time Dental Patient Service staff member at our Patrick Street location in Charleston, WV. You will be part of the front office, greeting patients, registering and scheduling, while ensuring accuracy of data and smooth daily operations.

The role emphasizes excellent customer service, HIPAA compliance, and collaboration with the Billing department to resolve patient charges. A supportive benefits package is offered.

Qualifications

• High school graduate or equivalent. Knowledge of dental terminology and procedures preferred.
• Excellent verbal and written communication skills are required.
• Ability to multi-task and prioritise assignments to meet deadlines and follow protocols.

Responsibilities

• Provides great Customer Service by welcoming patients and maintaining a positive atmosphere in the reception area.
• Checks-in/out patients - Identifies visit type, updates demographics, scans ID, collects insurance information.
• Creates visits in the EHR and manages balances or payment plans with patients.
• Schedules and confirms appointments and communicates any preparation needed for the visit.
• Handles no-shows, cancellations/reschedules and optimises provider efficiency through scheduling.
• Coordinates patient referrals to specialists and tracks referrals.
• Assists in obtaining medical clearances and post‑op calls.
• Maintains front office flow and HIPAA compliance; supports Billing as needed.
• Attends staff meetings and participates in community health programs.

Skills

Dental terminology

Verbal communication

Written communication

Multi-tasking

EHR software

Education

High school diploma or equivalent

Tools

EHR practice management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Charleston, WV, US

We are currently looking for a full time Dental Patient Service position at our Patrick Street location.

Get to know us:

FamilyCare Health Centers can promise you an environment that not only encourages your best but also rewards it with plenty of room to grow. We are a nationally recognized FQHC- federally qualified health centre.

We operate more than 21 locations in four counties: Kanawha, Putnam, Cabell, and Boone, this also includes the School based locations and mobile units and we are continuing to grow.

FamilyCare is committed to providing comprehensive care leading to healthy communities where our patients live, work and go to school.

We are a family orientated business and we offer a competitive benefits package including Medical, Dental and Vision, HRA the option of FSA, Paid Holidays, Paid time off, 401k and Short Term Disability and Life Insurance.

Our full-time positions are primarily day shifts, Monday to Friday with a positive work life balance.

Physical Requirements:

The employee is regularly required to talk and hear. The employee is frequently required to sit, move, stand and walk. The employee occasionally must lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception and ability to adjust and focus. Excellent aural ability in an environment with multiple noise and activity.

Qualifications:

High school graduate or equivalent. Knowledge of dental terminology and procedures preferred. Excellent verbal and written communication skills are required. Ability to multi-task at the same time prioritises assignments and responsibilities to ensure compliance with established deadlines and protocols. Ability to operate computer systems and basic competence with electronic health record practice management software.

Basic Function:

The employee is part of the front office team and will be required to perform any and all duties of the front office. The employee is responsible for registration including greeting patients, securing and entering accurate data as required, answering the phones, scheduling and confirming appointments, referrals, obtaining medical clearances, processes release of records to patients and to other facilities.

Duties and Responsibilities:

• Provides great Customer Service by welcoming patients and maintaining a positive atmosphere in reception area.
• Checks-in/out patients - Identifies visit type, updates computer with patient demographics, scans photo ID, secures copies of insurance card and inputs insurance information.
• Obtains required forms for visit type and provider and creates visit in EHR. Addresses any additional balance or bad debt balance with patient and try to collect or make a pay agreement. Schedules patient for a return appointment.
• Schedules and confirms appointments. This includes entering and updating patient data in the computer system and informing patients of any preparation needed for the visit.
• Handles no-shows, cancellations/reschedules and emergencies. Makes any changes necessary and optimises provider efficiency through appropriate scheduling.
• Arranges patient referrals to specialists; communicate referral information to patients and track referral.
• Assists in obtaining medical clearances and post‑op calls.
• Reports daily numbers and performs daily close.
• Handles all incoming dental calls.
• Process release of records appropriately.
• Keeps control of flow and upkeep of the front office so that dental providers and auxiliaries can maintain control of clinical floor.
• Assists the Billing Department with patient charges and billing questions.
• Maintains patient confidentiality through HIPAAcompliance.
• Complies with FamilyCarepolicies and procedures.
• Attends and participates in staff meetings and requested committees. Participates in Community Health Programs such as health fairs, visiting daycare centres and schools, and Head Start.
• Travels as necessary to attend additional training, meetings, and to perform other job functions.
• Must be flexible and understand that job duties may change from time to time and may be asked to "help out" in other FamilyCare sites.