Patient Services Associate

The George Washington University; Washington (District of Columbia); On-site; USD 25,000 - 41,000; Full time

Job summary

The George Washington University Student Health Center seeks a Patient Services Associate to welcome students at Mount Vernon and Foggy Bottom campuses. You will schedule appointments, answer calls, and manage immunization records with strong patient focus.

You will handle medical records requests, maintain confidentiality, and support the clinic with billing and inventory tasks. This onsite role requires excellent customer service and teamwork in a fast-paced health center environment.

Qualifications

• Strong customer service skills in a health care setting.
• Ability to schedule and reschedule appointments efficiently.
• Familiarity with medical records and immunization records management.
• Knowledge of HIPAA regulations and patient confidentiality.

Responsibilities

• Greet patients and assist with check-in and scheduling.
• Answer phone calls professionally and manage clinic email inquiries.
• Print visit summaries and process medical record requests for students.
• Maintain patient accounts and update personal and financial information.
• Monitor inventory, order supplies, and assist with mail distribution.

Skills

Customer service

Scheduling appointments

Medical records handling

HIPAA compliance

Phone etiquette

Job description

The Student Health Center ( SHC ) provides high-quality, affordable care and resources to students. It offers a range of confidential health services to support medical and mental health needs, as well as promotion and prevention services to guide students in maintaining a healthy lifestyle. The SHC seeks a Patient Services Associate who will welcome and assist students with appointments, tests, urgent care and other services offered at the Health Center’s locations at Mount Vernon Campus and Foggy Bottom Campus.

• Serves patients by greeting and helping them, scheduling or rescheduling appointments, and maintaining medical and immunization records and accounts. Provides exceptional customer service.
• Answers all phone calls in a professional and courteous manner. Checks and answers the clinic’s immunization and main administration email in a timely and courteous manner.
• Provides information to patients who seek appointments with specialists. Prints summary of visit, immunization records and medical record requests for students.
• Performs all duties within HIPAA regulations.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Keeps business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs. Assists with the collection and distribution of mail in the Clinic.
• Helps patients in distress by responding to emergencies.
• Assists Patient Service Specialist with review of student immunization record submissions to ensure accuracy and compliance with District of Columbia Immunization Law requirements.
• Performs administrative duties including but not limited to greeting patients, scheduling/rescheduling appointments, and providing excellent customer experience at both the Foggy Bottom and Mount Vernon Campus Locations.
• Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

II. POSITION INFORMATION

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department: Division of Student Affairs

Family

Sub-Family

Stream

Level

Hours Per Week: 40

Hiring Range $18.40 - $29.63

Work Schedule: Monday-Thursday 8:30am-5:30pm, Friday 8:00am-5:00pm

Position Designation: Employee Onsite Status

Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * This role is a GWTemps role. GWTemps is the internal temporary agency at GW. As a university employee, you are eligible to apply to internal university postings if you ever wanted to transition from a temporary role to a permanent role. Since this is a temporary position, this role is ineligible for university benefits, to include, annual/vacation leave, university and federal holiday pay, university closure/administrative pay, retirement benefits, healthcare insurance, etc. Do you acknowledge this information?
  • Yes
  • No
• * What is your hourly rate expectation?

  (Open Ended Question)

• * This is a temporary, 2-month assignment with an estimated end date of October 23, 2026. Are you comfortable moving forward with this timeline?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter