Patient Services Associate

University of Michigan; Ann Arbor (MI); Hybrid; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with match

Generous paid time off

Life insurance

Flexible spending accounts

Job summary

University of Michigan School of Dentistry in Ann Arbor seeks a Patient Services Associate to provide front-line patient support and clerical assistance within the clinic setting.

The role includes scheduling coordination, cashiering duties, and patient registration, with emphasis on accuracy, confidentiality, and compassionate service in a fast-paced environment.

Qualifications

• Graduation from high school or an equivalent combination of education and experience.

Responsibilities

• Monitor clinical activity of assigned dental students
• Return patient calls from voicemail as needed
• Facilitate scheduling or rescheduling of patient appointments to uphold a comprehensive and productive schedule
• Respond to emails and phone calls from staff, faculty, and students regarding patient scheduling
• Assist students with daily inquiries
• Greet patients chairside and schedule appointments
• Work with student providers to determine return dates for patient care
• Check out patients in EPIC chairside during the clinic session
• Assist with cashiering responsibilities of accepting and posting payments
• Daily cash reconciliation
• Assist with financial questions
• Support information desk with patient registration
• Verify demographics and insurance information appropriately

Skills

Clear communication

Basic computer skills

Multitask in fast-paced environment

Diverse populations communication

Maintain patient confidentiality

Organization and attention to detail

Reliable attendance

Enthusiasm and initiative

Professional demeanor

Understanding of insurance copayments

Education

High school diploma

Job description

Mission Statement of the University of Michigan School of Dentistry:

Enhancing health through education, service, advocacy, research, and discovery.

Vision

As a global leader in integrated health, we drive innovation through groundbreaking research and transformative education, preparing future-ready leaders to deliver equitable, exceptional care and advance the dental profession.

Core Values

• Compassion: We approach each interaction with collegiality, empathy, and professionalism, recognizing the unique contributions of each individual.
• Leadership: We empower each person to lead and contribute to our shared goals.
• Excellence: We uphold high standards and drive progress in healthcare.
• Responsibility: We promote integrity, professionalism, and accountability to ensure ethical decision-making.
• Trust: We commit to an honest, transparent environment that fosters healthy relationships.
• Creativity: We approach problems with bold thinking by crafting innovative solutions that benefit our community.
• Belonging: We embrace and celebrate our diverse community by fostering a sense of inclusion and belonging.

Job Summary

The University of Michigan School of Dentistry, founded in 1875 in Ann Arbor, is a top-ranked, world-renowned institution for dental education, research, and clinical care. It consistently ranks among the top dental schools globally, offering DDS, dental hygiene, and advanced graduate programs, including a unique program for internationally trained dentists.

As a Patient Services Associate, you will provide basic customer service and clerical support to patients in the School of Dentistry, including, but not limited to, the following responsibilities.

Scheduling

• Monitor clinical activity of assigned dental students
• Return patient calls from voicemail as needed
• Facilitate the scheduling or rescheduling of patient appointments with the aim of upholding a comprehensive and productive schedule
• Respond to emails and phone calls from staff, faculty, and students regarding patient scheduling
• Assist students with daily inquiries
• Greet patients chairside and schedule appointments
• Work with student providers to determine return dates for patient care
• Check out patients in EPIC chairside during the clinic session

Financial Services

• Assist with cashiering responsibilities of accepting and posting payments
• Daily cash reconciliation
• Assist with financial questions
• Support information desk with patient registration
• Ensure accurate registration by verifying demographics and insurance information appropriately

Required Qualifications

• Graduation from high school or an equivalent combination of education and experience.

Skills You Have

• Clear verbal and written communication
• Basic computer skills
• Ability to multitask in a fast-paced clinical environment.
• Ability to communicate with diverse populations
• Ability to maintain patient confidentiality.
• Excellent organization skills and attention to detail.
• Reliable attendance.
• Enthusiasm, dependability, initiative, and prioritization skills.
• Professional and positive demeanor.
• Understanding of insurance copayment information.

Desired Qualifications

• Experience scheduling in a medical or dental health care environment
• Experience in entering patient information in an electronic health information system
• Demonstrated cashiering and reconciliation experience

Why Work at Michigan?

Benefits

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance
• Life insurance
• Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Monday - Friday, hours to be determined

Work Locations

School of Dentistry, 1011 N. University Ave, Ann Arbor, MI 48109

Additional Information

We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.