Patient Services Assoc, Lead (Full time) Jefferson Moss-Magee, Willow Grove

Jefferson Health; Willow Grove (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jefferson Health in Willow Grove, PA is seeking a Lead Patient Services Associate to enhance the patient experience at the front desk of an outpatient practice. The role mentors other Patient Services Associates, assists in daily operations, and ensures accurate insurance, referrals, and demographics information for efficient patient flow.

The Lead PSA will oversee check-in/check-out, support appointment scheduling via EPIC, and maintain HIPAA compliance while delivering courteous, professional

Qualifications

• High School Diploma or GED or equivalent.
• 3 years patient healthcare experience.
• Strong front-desk communication and customer service skills.

Responsibilities

• Interacts with patients and staff at the front desk to manage check-in and check-out.
• Mentors and supports fellow Patient Services Associates in daily operations.
• Verifies insurance, referrals, and patient demographics.
• Schedules appointments via EPIC and coordinates care flow.
• Ensures HIPAA compliance and safe handling of patient information.

Skills

Patient care

Healthcare experience

EPIC familiarity

Education

High School Diploma/GED

Tools

EPIC

Job description

Patient Services Assoc, Lead (Full time) Jefferson Moss-Magee, Willow Grove### Patient Services Assoc, Lead (Full time) Jefferson Moss-Magee, Willow GroveApply: Montgomery County, PA: Full time: Posted Today: REQ-0033940**Number of Positions In Requisition**1**Job Details**The Lead Patient Services Associate (PSA) enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The Lead PSA serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of day to day operations. Primarily working at the front desk of an outpatient practice the Lead PSA verifies insurance, referrals and patient demographic information. The Lead PSA supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.**Job Description** **Summary** The Lead Patient Services Associate (PSA) enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The Lead PSA serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of day to day operations. Primarily working at the front desk of an outpatient practice the Lead PSA verifies insurance, referrals and patient demographic information. The Lead PSA supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms. **Job Duties*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.* Serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of daily operations. Acts as internal and external point of contact.* Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.* Greets and interacts with patients/visitors in a professional manner, on phone or in person.* Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.* Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.* Other duties as requested or assigned. **Minimum Qualifications*** High School Diploma/GED or equivalent* 3 years patient healthcare experience **Physical Demands** Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. \\*Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.**Work Shift**Workday Day (United States of America)**Worker Sub Type**Regular**Employee Entity**Albert Einstein Medical Center**Primary Location Address**91 North York Road, Willow Grove, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.