Lead Patient Services Associate (Full-time) Jefferson Moss-Magee, Jenkintown

Jefferson Health; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

Jefferson Health in the Philadelphia region seeks a Lead Patient Services Associate to enhance the patient experience by professionally handling arrival and departure activities at the outpatient practice. This role mentors PSAs and supports day-to-day operations, ensuring efficient flow and exemplary service.

The Lead PSA will verify insurance and patient demographics, utilize EPIC for scheduling, attend to patient inquiries, and uphold HIPAA compliance while maintaining courteous, responsive

Qualifications

• Minimum of 3 years patient-facing healthcare experience.
• Excellent interpersonal and communication skills.
• Knowledge of EPIC or similar patient scheduling systems.

Responsibilities

• Mentor and train Patient Services Associates; assist in directing day-to-day operations.
• Process check-in and check-out, and patient scheduling via EPIC.
• Greet patients/visitors professionally and maintain smooth patient flow.
• Escalate patient or provider concerns as appropriate and ensure HIPAA compliance.

Skills

Patient-facing healthcare experience

Education

HS Diploma or equivalent

Job description

Number of Positions In Requisition 1 Job Details The Lead Patient Services Associate (PSA) enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The Lead PSA serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of day to day operations. Primarily working at the front desk of an outpatient practice the Lead PSA verifies insurance, referrals and patient demographic information. The Lead PSA supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Essential Functions:

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of daily operations. Acts as internal and external point of contact.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Education: HS Diploma or equivalent required.

Experience: Minimum of 3 years patient facing healthcare experience.

Work Shift: Workday Day (United States of America)

Worker Sub Type: Regular Employee

Entity: Albert Einstein Medical Center

Primary Location Address: 201 Old York Road, Jenkintown, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.

Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.

Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.

Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here

If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson.

Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.