Lead Patient Services Associate (Full-time) Jefferson Moss-Magee, Jenkintown

Jefferson Health; Pennsylvania; Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Jefferson Health in Jenkintown, PA seeks a Lead Patient Services Associate to enhance the patient experience by handling arrival and departure activities, verifying demographics and insurance, and supporting front desk operations at the outpatient practice. This role mentors peers and coordinates daily activities to ensure smooth flow of patients.

The Lead PSA will greet patients, schedule appointments via EPIC, ensure HIPAA compliance, and escalate concerns.

Qualifikationen

• HS Diploma or equivalent required.
• Minimum of 3 years patient facing healthcare experience.

Aufgaben

• Interacts with patients and staff professionally, acting as a front-desk point of contact.
• Processes check-in/check-out, bookings, and scheduling via EPIC.
• Verifies insurance, referrals and patient demographics.
• Maintains HIPAA privacy and security compliance and escalates concerns as needed.
• Mentors and assists other Patient Services Associates to ensure smooth daily operations.

Kenntnisse

Customer service

HIPAA compliance

Communication

Ausbildung

HS Diploma

Tools

EPIC

Jobbeschreibung

Lead Patient Services Associate (Full-time) Jefferson Moss-Magee, Jenkintown### Lead Patient Services Associate (Full-time) Jefferson Moss-Magee, JenkintownApply: Montgomery County, PA: Full time: Posted Yesterday: REQ-0034666**Number of Positions In Requisition**1**Job Details**The Lead Patient Services Associate (PSA) enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The Lead PSA serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of day to day operations. Primarily working at the front desk of an outpatient practice the Lead PSA verifies insurance, referrals and patient demographic information. The Lead PSA supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.**Job Description****Essential Functions:**• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.• Serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of daily operations. Acts as internal and external point of contact.• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.• Greets and interacts with patients/visitors in a professional manner, on phone or in person.• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicablefederal, state, and local regulatory standards.• Other duties as requested or assigned.**Education:**HS Diploma or equivalent required.AND**Experience:**Minimum of 3 years patient facing healthcare experience.**Work Shift**Workday Day (United States of America)**Worker Sub Type**Regular**Employee Entity**Albert Einstein Medical Center**Primary Location Address**201 Old York Road, Jenkintown, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.