Patient Services Assistant (Full-Time)

Hudson Headwaters Health Network Inc.; Town of Indian Lake (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

On-site work

Job summary

Hudson Headwaters Health Network Inc. in New York is seeking a Patient Services Assistant to provide front-desk and patient-support services.

The role requires greeting patients, handling calls, scheduling, and processing payments, while ensuring accurate patient data and insurance information. The position involves in-person work, occasional floating to North Creek Health Center, and adhering to confidentiality and customer-service standards.

Qualifications

• High School Diploma or equivalent.
• Computer training and/or medical terminology training preferred.
• Minimum of one-year work experience in a medical office setting or equivalent training/education required.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population required.
• Experience with Microsoft Office required.
• Experience with EMR and knowledge of billing a plus.
• Excellent customer service and communication skills required.

Responsibilities

• Greet patients and other visitors promptly and professionally.
• Assist patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions.
• Identify emergency situations (over the phone or in the health center) and take appropriate actions.
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in.
• Schedules/reschedules patient appointments, appropriately maximizing provider schedule.
• Collects Co-pays, co-insurance and self-pay balances at time of visit.
• Checks patients out, including scheduling follow-up appointments and processing referrals.
• Reconciles payment batch amounts on a daily basis.
• Protects the confidentiality of patient’s electronic medical record.
• Provides highest level of customer service in all interactions with internal and external customers.
• Attends all expected training and meetings.
• Assists Patient Services Leader with training of other Patient Services staff.
• Reviews and follows policies and legal requirements prior to releasing copies of medical records.

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR

Job description

Proposed Schedule: 40 hours per week. Shifts will vary between the hours of 7:30am-4pm Monday-Saturday.

Note : This position will be required to float to our North Creek Health Center as well.

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

• Greets patients and other visitors promptly and professionally
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
  • Patient’s usual provider
  • Another member of the usual provider’s care team
  • Another provider in the same site
  • Another provider in an alternate HHHN site
  • Informs patients of HHHN Urgent Care sites
• Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
• Perform all procedures in opening and closing departments in accordance with policy and procedure
• Provides highest level of customer service in all interactions with internal and external customers
• Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
• Attends all expected training and meetings
• Assists Patient Services Leader with training of other Patient Services staff
• Classifies and barcodes hard copy documents for electronic medical records
• Reviews and follows policies and legal requirements prior to releasing copies of medical records
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• Computer training and/or medical terminology training preferred
• Minimum of one-year work experience in a medical office setting or equivalent training/education required
• Demonstrated ability to manage multiple tasks and prioritize workload
• Experience working with a diverse population required
• Experience with Microsoft Office required
• Experience with EMR and knowledge of billing a plus
• Excellent customer service and communication skills required

The pay rate for this position is $19.77/hour

Work Location

In-Person