Patient Services Assistant (Full-Time)

Hudson Headwaters Health Network Inc.; Town of Champlain (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Hudson Headwaters Health Network Inc. is seeking a Patient Services Specialist to provide administrative and patient support within our health centers.

The role is fulltime, 40 hours per week, with shifts varying to cover evenings and a Saturday morning rotation, in line with our hours of operation. You will greet patients, handle calls and faxes, verify demographics and insurance, schedule appointments, collect co-pays, and assist with referrals.

Qualifications

• High School Diploma or equivalent required or preferred
• Proficient in Microsoft Office
• Experience in a medical office setting preferred
• Excellent customer service and communication skills required
• Ability to manage multiple tasks and prioritize workload

Responsibilities

• Greets patients and visitors promptly and professionally
• Assists patients and team with calls and faxes
• Identifies emergencies and takes appropriate actions
• Verifies patient demographics and insurance over the phone and at check-in
• Schedules/reschedules appointments to maximize provider availability
• Collects co-pays and balances; offers sliding fee program
• Checks out patients and schedules follow-up appointments
• Reconciles payment batches daily; reports discrepancies
• Maintains patient confidentiality per policy; handles EMR documents
• Performs duties in opening/closing departments per policy
• Supports training of other Patient Services staff
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR

Job description

Proposed Schedule: 40 hours per week. Shifts will vary based on the operating hours of the Health Center to include evening shifts and a Saturday morning rotation.

Hours of Operation: Monday-Thursday 7am-7pm, Friday 8am-5pm, Saturday 8am-1pm

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

• Greets patients and other visitors promptly and professionally
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
  • Patient’s usual provider
  • Another member of the usual provider’s care team
  • Another provider in the same site
  • Another provider in an alternate HHHN site
  • Informs patients of HHHN Urgent Care sites
• Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
• Performs all procedures in opening and closing departments in accordance with policy and procedure
• Provides highest level of customer service in all interactions with internal and external customers
• Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
• Attends all expected training and meetings
• Assists Patient Services Leader with training of other Patient Services staff
• Classifies and barcodes hard copy documents for electronic medical records
• Reviews and follows policies and legal requirements prior to releasing copies of medical records
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• Computer training and/or medical terminology training preferred
• Minimum of one-year work experience in a medical office setting or equivalent training/education required
• Demonstrated ability to manage multiple tasks and prioritize workload
• Experience working with a diverse population required
• Experience with Microsoft Office required
• Experience with EMR and knowledge of billing a plus
• Excellent customer service and communication skills required

The pay rate for this position is $19.77/hour

Work Location

In-Person