Patient Services Assistant - Day-One Benefits & Growth

AdventHealth; Riverview (FL); On-site; USD 22,000 - 34,000; Full time

Job summary

AdventHealth in Riverview, Florida is seeking a Patient Services/Medical Records Clerk to support front-desk operations. You will greet patients, collect documents, verify insurance, schedule appointments, and assist with medical record requests to ensure timely patient care.

Preferred candidates have at least 1 year of related experience and a High School diploma or equivalent. The role is full-time, daytime shift with Florida background screening requirements and a competitive pay range.

Qualifications

• High School Grad or Equiv [Required]

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Riverview, Florida is seeking a Patient Services/Medical Records Clerk to support front-desk operations. You will greet patients, collect documents, verify insurance, schedule appointments, and assist with medical record requests to ensure timely patient care.

Preferred candidates have at least 1 year of related experience and a High School diploma or equivalent. The role is full-time, daytime shift with Florida background screening requirements and a competitive pay range.