Patient Access & Front Office Coordinator

Florida Medical Clinic Orlando Health; Riverview (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Leadership development programs

Medical, dental, vision

Well-being programs

Employer retirement match 5%

Parental leave

PTO

Fertility benefits

Job summary

Florida Medical Clinic Orlando Health in Riverview, FL is seeking a Front Office Assistant to support daily ambulatory operations. You will handle patient registration, scheduling, phone coverage, and referrals under supervision.

Responsibilities include collecting demographics, insurance data, and maintaining compliance with policy. This role offers growth opportunities and a broad benefits package including tuition support and wellness programs.

Qualifications

• High School diploma or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Skills

Customer service

Data entry

Phone etiquette

Scheduling

Education

High School diploma

Job description

Florida Medical Clinic Orlando Health in Riverview, FL is seeking a Front Office Assistant to support daily ambulatory operations. You will handle patient registration, scheduling, phone coverage, and referrals under supervision.

Responsibilities include collecting demographics, insurance data, and maintaining compliance with policy. This role offers growth opportunities and a broad benefits package including tuition support and wellness programs.