Patient Services Assistant

Veterans Health Administration; Oklahoma City (OK); On-site; USD 36,000 - 59,000; Full time

Job summary

The Oklahoma City VA Health Care System seeks an Enrollment Clerk in the Eligibility Unit of the Medical Administration Service. You will enter demographic, insurance, and income data, and verify eligibility for benefits for all applicants.

You will also handle applications received by mail, electronically, or in person and interview Veterans applying for medical benefits. You will respond to requests, resolve escalations with the ESO and Health Enrollment Center, and maintain PHI/PII privacy

Qualifications

• Transcript must be submitted with your application.
• Education from accredited institutions only.
• If you are using foreign education, you must provide a Certificate of Foreign Equivalency.

Responsibilities

• Enters demographic, insurance, and income information into various data systems.
• Verifies eligibility/entitlement for benefits of all applicants.
• Processes applications for benefits received by mail, electronically, or in person.
• Interviews patients applying for VA medical benefits.

Skills

Customer service

Data entry

PHI/PII privacy

Education

Transcript submission with application

Foreign education equivalency documentation

Job description

• Department: Department of Veterans Affairs

The purpose of this position is to serve as Enrollment Clerk for the Eligibility Unit of the MedicalAdministration Service at the Oklahoma City VA Health Care System.

Key Responsibilities

Enters demographic, insurance, and income information into various data systems. Verifies eligibility/entitlement for benefits of all applicants. Gathers information and updates data files as necessary to ensure accurate and complete Veteran eligibility records. Processes applications for benefits received through the mail, electronically, or in person. Interviews patients applying for VHA medical benefits. Provides customer service to all applicants.

Responds to requests or complaints. Identifies needs or problems and determines solutions. Is open to change and new information coming from the Enrollment Standardization Office & Health Enrollment Center. Adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Corresponds with applicants, visitors, and other stakeholders in a professional manner.

Corresponds with Enrollment Standardization Office (ESO) Liaisons to resolve any escalations and shows understanding of needed corrections. Works and corresponds with staff from various backgrounds to include VHA staff and other Veteran Organizations with courtesy and respect. Maintains patient privacy (PHI/PII). Provides feedback to all Veteran applications.

Communicates and expresses information surrounding health benefits in a clear manner to Veterans within the community setting at outreach events. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Patient Services Assistant/PD09002A, PD14683A, and PD14684A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36409 – $59031/yr.

What is the application deadline?

Applications close on 2026-09-25.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government