Patient Services Advisor

Southcoast Health; Fairhaven (MA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Time off package

403B Retirement Plan

Tuition assistance

Professional development

Job summary

Southcoast Health is hiring a Patient Services Advisor in Fairhaven, MA, with a 40-hour day shift. The role focuses on registering ambulatory visits, gathering demographics and insurance data, and communicating patient liabilities.

You will coordinate with clinical teams and respond to scheduling inquiries to ensure smooth patient flow. The position emphasizes strong communication, proficiency with computer systems, and experience in a call-center environment.

Qualifications

• High school diploma or GED required.
• Associates degree or equivalent experience preferred.
• Call center experience preferred.
• Strong computer skills and typing 35 WPM required.
• Previous experience with electronic health records preferred.
• Excellent organizational and communication skills.
• Must be fully vaccinated against seasonal influenza and COVID-19 or eligible for exemption with signed statement.

Responsibilities

• Coordinate, schedule, and complete registration for ambulatory outpatient visits for assigned departments.
• Collect patient demographic and insurance information and verify liabilities.
• Collect clinical information in response to scheduling questions.
• Explain patient preparation requirements and coordinate with clinical departments.
• Transfer patients to the appropriate department if needed.

Skills

Call center experience

Typing 35 WPM

Communication skills

Electronic health records

Education

High school diploma or GED

Associates degree preferred

Tools

Electronic Health Records (EHR)

Job description

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

We are searching for a talented Patient Services Advisor

Hours: 40hrs

Shift: Day shift, 8:30am - 5:00pm

Location: Southcoast Business Center - Fairhaven, MA

A Career At Southcoast Health Offers You

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training
• Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Manager, Team Leader, or designee, accurately coordinate, schedule and complete registration for ambulatory outpatient visits for assigned department(s). Responsibilities include collecting patient demographic and insurance information, verifying and communicating any patient liabilities, and collecting clinical information in response to scheduling questions. Position will explain any patient preparation requirements and coordinate with clinical departments regarding protocols and modifications to scheduling protocols. Position may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to address their question.

Qualifications

• Equal to completion of four years of high school or GED required.
• Associates Degree in a related field or equivalent education and experience is preferred.
• Previous call center experience is preferred.
• Strong computer skills are required and must type at least 35 WPM.
• Previous experience with electronic health records is preferred.
• Very good organizational skills are required.
• Ability to listen and document simultaneously is required.
• Ability to utilize call center telephone systems, to multi-task, and work both independently and as a team is required.
• Strong verbal and written communication skills and genuine service-orientation required.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $17.86 - USD $28.76 /Hr.