Patient Services Accounts Supervisor – Healthcare

Health Care Administrators Association® (HCAA); Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Health Care Administrators Association (HCAA) is seeking a Patient Services Strategic Accounts Supervisor to lead a high-performing team supporting key healthcare clients. You will manage daily patient service operations to ensure exceptional service quality and resolve escalations to maintain client satisfaction.

Collaborating with IT and lab operations, you will drive workflow improvements, leverage data analytics to optimize account performance, and enhance patient experiences and operational

Qualifications

• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Experience in healthcare or patient services preferred.
• Ability to analyze data and leverage technology for process improvements.

Responsibilities

• Ensuring service excellence, resolving escalations, collaborating across departments, and driving performance improvements in a technology-driven healthcare environment.

Skills

Leadership

Communication

Healthcare knowledge

Data analysis

Job description

Role:

Patient Services Strategic Accounts Supervisor

Responsibilities

• Lead and oversee a high-performing team supporting key healthcare clients.
• Manage daily patient service operations to ensure exceptional service quality.
• Resolve complex escalations effectively to maintain client satisfaction.
• Collaborate with IT and lab operations to improve workflows and optimize account performance.
• Use data analytics to enhance patient experiences and operational efficiency.

Qualifications & Skills

• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Experience in healthcare or patient services preferred.
• Ability to analyze data and leverage technology for process improvements.

Key Duties:

Ensuring service excellence, resolving escalations, collaborating across departments, and driving performance improvements in a technology-driven healthcare environment.