Patient Service Technician

The Chemist Pharmacy; Sugar Land (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

401k eligibility

Job summary

The Chemist Pharmacy in Sugar Land, TX is seeking a Patient Service Technician to join our compassionate, patient-focused team. You’ll input prescriptions, verify details with pharmacists, and support patients and providers with inquiries.

This role emphasizes accuracy, privacy, and teamwork in a specialized compounding setting. Ideal candidates have at least 1 year of pharmacy experience, familiarity with pharmacy software, and active Texas technician registration.

Qualifications

• At least 1 year of pharmacy experience in prescription processing or order entry.
• Familiarity with pharmacy management software and prescription workflows.
• Experience communicating with patients, prescribers, or healthcare offices.
• Active Texas pharmacy technician registration or other applicable authorization for assigned duties.

Responsibilities

• Enter and process prescriptions (new, electronic, fax, refills) accurately.
• Review prescription details for completeness and route for pharmacist verification.
• Answer calls and assist patients, clinics, and healthcare providers with questions.
• Coordinate refills, patient outreach, and authorizations.
• Confirm patient information, payment terms, shipping addresses, and delivery preferences.
• Monitor prescription processing queues and escalate issues to the pharmacist.
• Provide front-end customer service and assist with prescription pickups.
• Collaborate with pharmacists and teams to keep prescriptions moving.

Skills

Pharmacy experience

Pharmacy software familiarity

Communication with patients

Education

Texas Pharmacy Technician Registration

Tools

Pharmacy management software

Job description

Join Our Team as a Patient Service Technician at The Chemist Pharmacy!

Looking for a meaningful role where you can make a difference in the lives of patients every day? The Chemist Pharmacy, a family owned and community focused pharmacy in Sugar Land, Texas. We are seeking a dedicated and detail oriented Patient Service Technician to join our growing team. If you’re passionate about patient care, thrive in a collaborative environment, and have pharmacy experience, we’d love to hear from you!

About Us

At The Chemist Pharmacy, we specialize in personalized medications and patient centered pharmacy services. We go beyond filling prescriptions — we build lasting relationships with our patients and care partners. As an independent compounding pharmacy, we offer an unique opportunity to work in a specialized, patient focused environment.

What You’ll Do

As a Patient Service Technician, you’ll play a key role in ensuring our patients receive exceptional care. Your responsibilities will include:

• Accurately entering and processing incoming prescriptions, including new prescriptions, electronic prescriptions, faxes, and refill requests.
• Reviewing prescription information for completeness and routing orders for pharmacist verification.
• Answering incoming calls and assisting patients, clinics, and healthcare providers with prescription related questions.
• Coordinating prescription refills, patient outreach, and requests for additional authorizations.
• Confirming patient information, payment arrangements, shipping addresses, and delivery preferences.
• Monitoring prescription processing queues and proactively resolving administrative issues or escalating concerns to the pharmacist.
• Providing professional front end customer service and assisting patients with prescription pickups.
• Collaborating with pharmacists, compounding technicians, fulfillment, and shipping teams to keep prescriptions moving efficiently.
• Documenting communications accurately while maintaining patient confidentiality.
• Supporting other pharmacy operations as needed.

What We’re Looking For

We’re searching for someone with the following qualifications and attributes:

Preferred Qualifications:

• At least 1 year of pharmacy experience, particularly in prescription processing or order entry.
• Familiarity with pharmacy management software and prescription workflows.
• Experience communicating with patients, prescribers, or healthcare offices.
• Active Texas pharmacy technician registration or other applicable authorization for assigned duties.

Required Skills and Attributes:

• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and stay productive during frequent interruptions.
• Strong computer skills and a willingness to learn new software.
• Professionalism, dependability, and accountability.
• Ability to work independently while collaborating with a team.
• Commitment to patient privacy and adherence to established pharmacy procedures.

Why Join The Chemist Pharmacy?

Here’s what makes us a great place to work:

• Specialized Environment: Work in an independent, specialized compounding pharmacy where you’ll gain exposure to personalized medications and operations beyond traditional retail settings.
• Team Collaboration: Collaborate directly with pharmacists and experienced pharmacy team members in a supportive and team driven environment.
• Growth Opportunities: Develop additional skills and cross train based on performance and operational needs.
• Community Impact: Contribute to a growing pharmacy where accuracy, teamwork, and patient experience are at the heart of everything we do.

Benefits and Perks

We value our team members and offer the following benefits:

• Paid Time Off (PTO)
• Medical stipend
• 401k (eligibility requirements apply)
• Reimbursement of certified licenses

The Chemist Pharmacy is an equal opportunity employer. Employment decisions are based on job related qualifications and applicable law.