Patient Service Supervisor - Westwood, Pediatrics

Academy of Managed Care Pharmacy; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Academy of Managed Care Pharmacy seeks a Patient Service Supervisor for the Pediatrics Department at the Children’s Health Center in Westwood. This role entails leading a team of over 20 Patient Service Representatives, ensuring efficient clinic operations, and enhancing patient satisfaction. Ideal candidates should exhibit strong leadership capabilities and a commitment to patient care.

Qualifications

• Strong leader thriving in a fast-paced environment.
• Commitment to patient-centered experience.
• Skill in setting priorities and maintaining relationships.

Responsibilities

• Lead and mentor a team of Patient Service Representatives.
• Coordinate services between patients and providers.
• Oversee administrative tasks to ensure clinic efficiency.

Skills

Prioritization

Communication

Relationship Building

Problem Solving

Diplomatic Interaction

Job description

Description

Join the dynamic Pediatrics Department as a Patient Service Supervisor and help drive excellence in patient service and administrative operations for the Children’s Health Center clinic in Westwood. We're looking for a motivated and people-focused team player who brings energy, professionalism, and dedication to our outpatient practice.

In this role, you’ll lead a team of over 20 Patient Service Representatives (PSR), providing oversight, coaching, and support to ensure smooth clinic patient care. In addition to supervisor duties, you will be responsible for acting as the liaison for patients and physicians in the practice and provide comprehensive care coordination to our patients. Under the direction of the Clinic Manager and Director, you will enhance clinic efficiency, develop staff, and continuously improve patient satisfaction. Responsibilities include, but are not limited to:

• Train, mentor, and evaluate PSR staff to support professional growth and optimize care coordination
• Manage work assignments and staff schedules
• Collaborate with providers to ensure smooth administrative support
• Oversee administrative tasks such as appointment scheduling, triaging messages, obtaining authorizations/referrals, and uploading medical records
• Support patient satisfaction initiatives and provider engagement
• Act as a liaison between patients and providers to coordinate services and follow-up care
• Refer patients to appropriate internal or external resources and facilitate communication between departments

Salary Range: $30.56-60.82 Hourly

Salary offers are determined based on various factors including, but not limited to qualifications, experience, and equity.

Qualifications

This is a great opportunity for a strong leader who thrives in a fast-paced environment and is committed to delivering a supportive, patient-centered experience.

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with faculty, staff, administration, and patients from various social, cultural, and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:

• Supervisory experience.
• Knowledge of specialty practice and workflows,patient related policies and procedures, understanding of the University system and its services/programs.
• Knowledge of hospital computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of the authorization process and managed care programs.