Patient Access Service Supervisor - Ophthalmology, Westwood

Davita Inc.; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Une entreprise de soins de santé de premier plan recherche un Superviseur pour sa clinique de rétine à Westwood, Californie. Le candidat idéal aura une solide expérience en supervision, sera organisé et capable de gérer efficacement une équipe dans un environnement en évolution rapide. Ce poste joue un rôle clé dans le maintien d'un service de qualité aux patients et le bon fonctionnement quotidien de la clinique.

Qualifications

• Minimum de deux ans d'expérience en supervision, y compris la formation et l'évaluation du personnel.
• Compétences organisationnelles solides pour coordonner efficacement les activités des patients.
• Familiarité avec les systèmes de planification des rendez-vous patients.

Responsibilities

• Superviser le personnel administratif, y compris le recrutement et la formation.
• Gérer la planification des patients, la vérification des assurances et le flux de la clinique.
• Coordonner les opérations de chirurgie et le counseling des patients.

Skills

Organizational skills

Staff training

Patient care coordination

Tools

CareConnect

Job description

Description

We're looking for a proactive and organized Supervisor to support our Retina clinic in Westwood! In this role, you will play a vital part in fostering a collaborative and efficient work environment by leading and supporting the administrative team. You will oversee daily operations, ensuring that both staff and patients experience a seamless and well-coordinated clinic workflow. Your leadership will help maintain a high level of teamwork, professionalism, and patient-centered service in this fast-paced, surgery-focused Ophthalmology practice.

Responsibilities include, but are not limited to:

• Supervise administrative staff, including hiring, training, staff scheduling, and performance evaluations.
• Manage patient scheduling, insurance verification, and clinic workflow.
• Manage provider schedules, office operations, and material inventory.
• Oversee surgery coordination, including pre-op testing and patient counseling.
• Provide backup assistance to the front office as needed to maintain excellent patient service.

Salary Range: $30.56-60.82 Hourly

QualificationsRequired:

• Minimum of two (2) years supervisory experience, including organizing workflow to accomplish established objectives, training staff, and evaluating staff effectiveness.
• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Strong organizational skills to effectively coordinate the patient care activities of the practice.
• Familiarity with computerized patient appointment scheduling and registration systems, preferably CareConnect.
• Ability to follow-through with tasks under minimal supervision and ability to prioritize work effectively.
• Ability to organize and maintain patient records efficiently.
• Ability to perform under the stress of frequent interruptions and/or distractions.

Preferred:

• Working knowledge of ophthalmology terminology.
• Experience managing patient care activities in a medical practice.
• Familiarity with patient billing practices, surgery scheduling systems, preferably with UCLA systems / CareConnect or ophthalmology, or both.