Patient Service Specialist - Pineville

tryonmedicalpartners; Charlotte (NC); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Tryon Medical Partners in Pineville is seeking a Patient Service Specialist to support patient intake and processing in a busy clinic. The role covers scheduling, chart preparation, greeting patients, and ensuring accurate registration for visits. You will educate patients on the portal and handle payments as part of daily operations.

The position is full-time, Monday–Friday, primarily at our Pineville office, with duties across Tryon locations as needed.

Qualifications

• Minimum of one year of medical office or healthcare facility experience.
• Experience with patient registration and scheduling.
• Ability to handle payments and explain the patient portal.
• Strong communication with patients and visitors.

Responsibilities

• Schedule appointments in athenaNet.
• Prepare new patient charts and paperwork at presentation.
• Greet patients and visitors professionally and communicate during visits.
• Register patients accurately and ensure all fields are complete.
• Educate patients on portal usage and distribute marketing materials.
• Collect co-payments, balances, and payments; provide receipts.
• Balance batches daily and reconcile cash.
• Verify insurance eligibility and benefits daily.

Skills

Healthcare experience

Customer service

EHR / athenaNet

Registration

Scheduling

Phone communication

Cash handling

Education

High school diploma

Some college preferred

Tools

AthenaNet

Job description

Patient Service Specialist - Pineville

Job Summary

This position provides support with the intake and processing of patients presenting for care, and other relative activities.

(This is a full-time position that will support our Pineville office, Monday to Friday)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Schedule appointments in athenaNet.
• Prepare new patient charts and/or paperwork at patient presentation.
• Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary.
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete.
• Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
• Create Credit Card on File Contracts at Check-In.
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
• Work "Day End Review" report.
• Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
• Schedule follow-up appointments.
• Reconcile, balance, and close batches daily.
• Accurately record messages.
• Educate patients accurately and completely including utilizing the Patient Portal.
• Document appropriately within athenaNet to ensure regulatory requirements are met.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Work at different Tryon office locations as needed.
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
• Verify eligibility and benefits for all patients daily.
• Other duties as assigned.

Requirements

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
• Completion of TB test will be required.

Education

• High school diploma; some college preferred

Experience

• Minimum of one-year medical office or healthcare facility experience.
• E.H.R. and Scheduling experience.
• Experience serving customers in person and on the phone

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
• Dexterity in hands and fingers.
• Ability to quickly respond to changing conditions and situations.
• Ability to concentrate on details.