Patient Service Specialist - Matthews

tryonmedicalpartners; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Tryon Medical Partners seeks a Patient Service Specialist for the Matthews office. This full-time role supports patient intake, registration, scheduling, and front-desk duties with a 7am–4pm schedule, Monday to Friday.

You will greet patients, collect payments, educate on the patient portal, verify insurance, and update AthenaNet records while coordinating across Tryon locations.

Qualifications

• Minimum 1 year of medical office or healthcare facility experience.
• Experience with EHR and scheduling systems.
• Experience serving customers in person and on the phone.

Responsibilities

• Schedule appointments in athenaNet.
• Prepare new patient charts and paperwork at intake.
• Greet patients and visitors professionally.
• Register patients accurately and complete all fields.
• Collect co-pays, balances, and payments per policies.
• Educate patients on the patient portal.
• Document in athenaNet to meet regulatory requirements.
• Work at multiple Tryon office locations as needed.
• Verify insurance eligibility and benefits daily.
• Perform day-end reconciliation and balancing.

Skills

Customer service

Scheduling

Telephone etiquette

Education

High school diploma

Some college

Tools

athenaNet

Scheduling software

Job description

Patient Service Specialist - Matthews

Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities.

(This is a full-time position that will support our Matthews office, Monday to Friday, 7am to 4pm)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Schedule appointments in athenaNet.
• Prepare new patient charts and/or paperwork at patient presentation.
• Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary.
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete.
• Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
• Create Credit Card on File Contracts at Check-In.
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
• Work “Day End Review” report.
• Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
• Schedule follow-up appointments.
• Reconcile, balance, and close batches daily.
• Accurately record messages.
• Educate patients accurately and completely including utilizing the Patient Portal.
• Document appropriately within athenaNet to ensure regulatory requirements are met.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Work at different Tryon office locations as needed.
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
• Verify eligibility and benefits for all patients daily.
• Other duties as assigned.

Requirements:

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
• Completion of TB test will be required.

Education:

• High school diploma; some college preferred

Experience:

• Minimum of one-year medical office or healthcare facility experience.
• E.H.R. and Scheduling experience
• Experience serving customers in person and on the phone

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
• Dexterity in hands and fingers.
• Ability to quickly respond to changing conditions and situations.
• Ability to concentrate on details.