Patient Service Specialist - Military and First Responders

Deborah; Pemberton Township (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401K matching

Tuition assistance

Short and long term disability

Life insurance

Meal discount

Dependent care subsidy

Adoption assistance

Free parking

Job summary

Deborah Heart and Lung Center is seeking a Patient Service Specialist to provide centralized access to physician and diagnostic services across all disciplines at DHLC and Cooper University Healthcare. You will manage appointment coordination, patient inquiries, and insurer communications in a fast-paced center.

The role requires 2+ years in healthcare-related customer service or scheduling, proficiency with Excel/Outlook, and knowledge of MediTech/EPIC is a plus.

Qualifications

• 2+ years of direct experience within a military health services program, Customer Service, Contact Center or scheduling environment, preferably within a healthcare environment.
• Experience with EPIC/MediTech, Outlook, Excel, PowerPoint and Word preferred.

Responsibilities

• Identify matters and initiate escalation for appointment requests and patient concerns/issues.
• Provide high-quality customer service and professional conduct aligned with Deborah Heart and Lung Center policies.
• Act as subject matter expert and support team with patient escalations and information requests.

Skills

Customer service

Issue resolution

Team collaboration

Independent thinking

Adaptability

Time management

Computer skills

Education

Associate or Bachelor’s degree

Tools

MediTech

EPIC system

Outlook

Excel

PowerPoint

Word

Job description

Patient Service Specialist - Military and First Responders

Job Category: Administrative

Requisition Number: PATIE005530

• Posted : October 15, 2026
• Full-Time
• Rate : $20.07 USD per hour

Locations

Showing 1 location

Browns Mills, NJ 08015, USA

Description

Position Summary:

Patient Service Specialist provide a single and centralized point of patient access to physician and diagnostic services across all disciplines provided at DHLC and Cooper University Healthcare and other providers, as needed; as well as a centralized point of contact for providers/insurers (e.g. VA, CBOCs 87 th Med Group, TRICARE”). Patient Service Specialists/Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.

Delivers an exceptional experience to patients, customers and physicians who contact any of the concierge programs through the Patient Service Center by facilitating accurate information, coordinating services, priority appointments when needed, scheduling comprehensive screenings, and completing pre-appointment questionnaires.

Skills

• Required: Must display a genuine interest in providing an excellent Customer Experience that aligns with Deborah’s goals/objectives of Deborah’s concierge programs including delivering a comprehensive concierge experience
• Excellent skills in handling issues/complaints independently and assist team members with patient escalations; ability to support both quality and training programs as well as outreach events and speaking engagements.
• Team player with a genuine interest in resolving customer (patient, provider, team member) issues. Must enjoy interacting and working collaboratively in a team environment.
• Must be an independent thinker with excellent decision-making skills with the ability to analyze issues and quickly identify the best resolution for the situation.
• Must demonstrate adaptability and flexibility while working within a fast-paced, dynamic environment. Ability to learn new things quickly.
• Must have excellent time management and organizational skills.
• Must be motivated, decisive, self-starter and problem solver.
• Must have strong computer skills, including proficiency in the use of the Internet, Excel, Word and Outlook.
• Knowledge of MediTech, EPIC system a plus.
• Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.

Identifies matters and initiates escalation for appointment requests and patient concerns/issues.

This position functions as a subject matter expert and is expected to provide high-quality customer service and respectful interactions with all team members and partners in accordance with Deborah Heart and Lung Center’s overall Code of Ethics and Professional Conduct as well as department policies, procedures and expectations.

Experience

Required: Required: 2+ years of direct experience within a military health services program, Customer Service, Contact Center or scheduling environment, preferably within a healthcare environment. Experience in, or knowledge of any of the following: medical terminology, anatomy, centralized scheduling, insurance verification/authorizations, registration, coding, medical billing, or hospital/physician office operations.

Preferred: 1-2 years’+ preferred experience with EPIC, MediTech, Outlook, Excel, Power Point and Word.

Education:Associate or Bachelor’s degree required. Years of experience and/or medical licensure (e.g. LPN) may substitute for degree.

Bi-Weekly Hours: 80

Work Schedule: M - F

The minimum starting rate for this position is $20.07

When determining a team members base rate, several factors may be considered as applicable (e.g., years of recent relevant experience, education, credentials, and internal equity).

At Deborah, healthcare is still about caring...for patients and team members. That is why we offer an outstanding benefits package, which includes healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week. The benefits package also includes generous paid time-off, 401K matching contribution, tuition assistance, short and long term disability benefits, life insurance, meal discount, dependent care subsidy, adoption assistance and free parking.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.