Patient Service Specialist - Medical Front Office

Select Medical; Arlington (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization seeks a Patient Service Specialist in Arlington, TX. The role involves coordinating patient appointments, managing insurance verifications, and ensuring accurate records while supporting patients in a dynamic office environment. This full-time position offers competitive compensation, emphasizing work-life balance and comprehensive benefits.

Benefits

Health, Dental, and Vision insurance

401(k) retirement plan with company match

Paid Time Off (PTO) and Extended Illness Days (EID)

Qualifications

• Entry-level position requiring HS diploma or GED.
• Customer service experience preferred.
• Knowledge of insurance verification and healthcare administration valued.

Responsibilities

• Coordinate patient appointments and verify insurance.
• Register patient information and collect payments.
• Maintain office operations and manage medical documents.

Skills

Customer service experience

Detail oriented

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Arlington (Parks), TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hourbased off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Additional Data

Equal Opportunity Employer including Disabled/Veterans