Patient Service Specialist - Medical Front Office

SSM Health; Arlington (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Specialist in Arlington. This entry-level role focuses on coordinating patient appointments, managing insurance verifications, and ensuring a smooth office environment for patients and staff. Candidates should have a strong customer service orientation and a commitment to providing excellent care.

Benefits

Health, Dental, and Vision insurance

Paid Time Off (PTO)

401(k) retirement plan with company match

Short and Long Term Disability

Personal and Family Medical Leave

Qualifications

• Customer service experience preferred.
• Knowledge of insurance verification is a plus.
• Experience in healthcare or medical administration is favorable.

Responsibilities

• Coordinates patient appointments and manages check-ins and check-outs.
• Verifies patient insurance and explains billing policies.
• Maintains medical records and manages office supplies.

Skills

Customer service

Detail oriented

Fast-paced environment

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Arlington (Parks), TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hourbased off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Additional Data

Equal Opportunity Employer including Disabled/Veterans