Patient Service Specialist — Medical Front Desk & Scheduling

Lifespan; Providence (RI); On-site; USD 24,479 - 40,377; Full time

Job summary

A leading healthcare provider in Rhode Island is seeking a Patient Service Specialist to ensure smooth daily operations at the physician practice. This role involves answering calls, scheduling appointments, and maintaining patient records. Ideal candidates should have strong customer service skills and experience with EMR systems like Athena. The position requires a High School Diploma and offers a pay range of $17.77–29.31 per hour.

Qualifications

• 1-3 years experience as medical secretary preferred.
• Strong customer service skills are required.
• Experience with EMR systems is preferred.

Responsibilities

• Answer calls and direct them appropriately.
• Schedule patient appointments and verify information.
• Collect insurance co-pays and check eligibility.

Skills

Customer service excellence

Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Athena

Microsoft Office

Job description

A leading healthcare provider in Rhode Island is seeking a Patient Service Specialist to ensure smooth daily operations at the physician practice. This role involves answering calls, scheduling appointments, and maintaining patient records. Ideal candidates should have strong customer service skills and experience with EMR systems like Athena. The position requires a High School Diploma and offers a pay range of $17.77–29.31 per hour.