Patient Service Specialist/Medical Assistant

Boston Medical Center; Easton Center (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

Boston Medical Center in Massachusetts is seeking a Medical Assistant / Patient Service Specialist within the Endocrinology department for a full-time role. You will work closely with providers to support patient care, prepare patients for visits, and perform essential in-office tasks.

Responsibilities include taking vital signs, entering patient history into the EMR, scheduling appointments, handling insurance information, and assisting with supplies.

Qualifications

• Strong customer service
• Excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Epic a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Responsibilities

• Room patients and prepare for provider visit.
• Takes vital signs and enters data into EMR.
• Register patients in EMR and verify demographics and insurance information.
• Schedule patients' appointments and testing as directed.
• Perform pre-visit planning for upcoming appointments.
• Assist with outreach to patient groups and scheduling of specialty appointments.
• Inform manager of supply needs and assist with ordering.
• Obtain prior authorizations and/or insurance referrals as needed.
• Manage assigned work queues and work independently.
• Adhere to policies and maintain patient confidentiality.
• Float to other medical specialties as needed.
• Perform all other duties as requested.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Medical assistant/secretary program preferred

Tools

EMR (Epic)

Microsoft Office (Word, Excel, Outlook)

Job description

Position: Medical Assistant /Patient Service Specialist

Department: Endocrinology

Schedule: Full Time

Key Responsibilities

ESSENTIAL RESPONSIBILITIES / DUTIES

Clinical

• Works close with providers to assist in delivering world class care to patients.
• Room's patients and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in office testing as needed. Required to perform controls on certain in office tests.
• Chaperones Providers as required.
• Stocks rooms and monitors expiration of supplies in exam rooms.

Administrative

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Register's patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Schedules patients' appointments and appropriate testing for patients as directed.
• Follows scheduling rules and direct schedules patient visit.
• Performs pre visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Responsible for managing assigned work queues
• Must be able to work independently with little supervision.
• Adheres to all BMC South policies.
• Always uses discretion to ensure patient confidentiality.
• Flexibility to float to other medical specialties
• Performs all other duties as requested.

Skills

JOB REQUIREMENTS

• Strong customer service
• Excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Epic a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

• High School Diploma or equivalent required.
• Education from approved medical assistant/medical secretary program or equivalent preferred.
• One to three years as a medical assistant, medical secretary preferred.

Compensation Range

$17.07- $24.04

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE

This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.