Medical Assistant/Patient Service Specialist

Good Samaritan Medical Center; Easton (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Good Samaritan Medical Center is seeking a Medical Assistant / Patient Service Specialist to join the multispecialty physician practice. You will support clinical and administrative tasks, room patients, take vitals, and document visits in the EMR, while coordinating scheduling and referrals.

The role requires strong customer service, excellent communication, and the ability to work with minimal supervision. On-site, full-time position with a comprehensive benefits package.

Qualifications

• One to three years as a medical assistant or medical secretary preferred.
• EMR experience preferred; Athena a plus.
• Strong customer service and excellent communication skills required.

Responsibilities

• Assist providers with clinical care, including rooming patients and taking vitals.
• Enter patient history, meds, and visit details into EMR.
• Schedule appointments and coordinate testing and referrals.
• Triage calls, verify demographics and insurance, and perform pre-visit planning.

Skills

Customer service

Communication

Interpersonal skills

EMR experience (Athena a plus)

Microsoft Office (Word, Excel, Outlook

Education

High School Diploma or equivalent

Medical assistant program or equivalent

1–3 years MA/medical secretary experience

Tools

Athena EMR

Job description

Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit; as well as some responsibilities of the Patient Service Specialist role.

POSITION SUMMARY:

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the multispecialty physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.

Position: Medical Assistant

Department: Patient Service Specialist

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Responsibilities

Clinical

• Works close with providers to assist in delivering world class care to patients.
• Room's patients and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in office testing as needed. Required to perform controls on certain in office tests.
• Performs EKGs as ordered.
• Chaperones Providers as required.
• Stocks rooms and monitors expiration of supplies in exam rooms.

Administrative

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Register's patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Schedules patients' appointments and appropriate testing for patients as directed.
• Follows scheduling rules and direct schedules patient visit.
• Performs pre visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Responsible for managing assigned work queues
• Must be able to work independently with little supervision.
• Adheres to all BMC South policies.
• Always uses discretion to ensure patient confidentiality.
• Flexibility to float to other medical specialties
• Performs all other duties as requested.

JOB REQUIREMENTS

Skills

• Strong customer service
• Excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

• High School Diploma or equivalent required.
• Education from approved medical assistant/medical secretary program or equivalent preferred.
• One to three years as a medical assistant, medical secretary preferred.

Compensation Range:

$17.07- $24.04

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans